[Resolved]  Standard Chartered Bank — Never choose SCB

They are charging TRFD of 921.63 rupees even after I cleared all the dues. I asked them to close my CREDit card and they said me to clear all dues.i cleared everything still they are showing this TRFD amount.first thing I didn't ask for EMI conversion but they started charging me monthly 927 rupees for EMI conversion.they didn't notify and auto debiting this amount from my account every month. When I raised a dispute through mail no one responded, then i called to their HELPline number, they always misleaded me by asking me to call the same HELPline number and when I connected finally I asked them "why are you charging EMI charges when I didn't opt for an EMI facility" .I have received a clueless answer, she told me"merchant have initiated the EMI " so they started this ### EMI charges without informing or atleast they didn't notify me through message or call about this.STAN C is not ethical in their business, they are exploiting the CUSTOMER's innocence and this is a crime and big shame on their part. They keep charging you on some hopeless reasons, it will never end. I honestly suggest anyone to not go with Standard Chartered Bank because it's a trap
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Aug 6, 2023
Complaint marked as Resolved 
Standard Chartered Bank customer support has been notified about the posted complaint.
Verified Support
Jul 01, 2023
Standard Chartered Bank Customer Care's response
Ref :06/23/12836613/SP/CRD
 
Dear Customer,
 
This is with reference to your e-mail dated 30 June 2023, addressed to Customer Care team regarding your Credit Card
 
We note that you have not mentioned your card account number in your E-mail. We regret to inform you that in absence of your credit card number we are unable to verify your account to enable us to resolve your concerns.
 
We request you to revert with your complete card number along with your query to enable us resolve your concerns.
 

Please feel free to write back to us for any further support. We will be happy to assist you.
 
We assure you of our best service at all times.
 
Yours sincerely,
 
On behalf of Standard Chartered Bank
 
 
Rama M
Officer-customer care
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