Standard Chartered Bank — Non receipt of cheque to my bank against card no [protected]

Address:

Gurgaon, Haryana

I had dropped cheque for rs. 16917/- in the drop box located in south city ii gurgaon haryana on 19.4.2014 generaly all my payments are deposited weel in advance as is clear from what i am writing to you here as well. Upon followup with the customer care on 25.4.2014 to cross cheque whether my cheque has been received becuae by then the cheque was not cleared from my account. Upon check with the records of the drop box location i came to know that the cheque was taken away only on 22.4.2014 and the previous collection was on 16.4.2014. The cheque collection kiosk is not working for long. Many complaints have been made by many people come there. Today on 3.5.2014 the cheque is still not cleared from my bank. Then i made followup with customer care i was told that the cheque is cleared on 24.4.2014 itself(Recording of the same is available with customer care). Although i had received sms on 25.4.2014 at 10.06.32 that the cheque has been received. But when i told mr. Aziz at 2.29 pm on 3.5.2014 that the cheque is sill not cleared from my account despite having sufficient funds in my account. Then he told some otehr reason(Best known to him) cheque has not been cleared yet. But to my surprise i was not intimated of the same at all though my payment date is 27th of every month.

Please note in such an event i would like to draw your attention to the fact that on part of the standards chartered bank lagging to clear payment from bank will attract interests in the next bill. Kindly note i am not at fault in any ways hence do not raise bill with interest in the next bill.
All concerned are to look into the matter and resolve asap under intimation to us as per the records for mode of communication available with bank.