I'm holding scb salary account since 8 years. I applied for a personal loan 10 days back and that too was a top-up on an existing loan. I went through a long process of verification and regular chasing from my side and after 10 days i got to know that it has been reject and i'm not informed. I have been chasing rehsmi from gurgaon team, and she used to call me from a mobile number and kept telling from day1 that it'll take maximum 2-3 business days and after that 8 more days passed. Now her phone is switched off and after making mail and call back through customer care nothing happened. No one has bothered to provide an update.
I badly wanted this loan and i kept telling her that maximum by today i should get it and she assured me each time i asked her. Now i'm not in a position to fulfill my commitment where i was dependent on this loan.
At this situation some other bank helped me get the loan in just 2 days and i'm very much thankful to them.
I don't understand what kind of fraudulent and deceiving service is this. Is this how you treat your customer and kill their time. I'm surely going to withdraw my salary account and credit card after experiencing this.
Don't lie and cheat your customers. If you can not provide within promised timeline, convey it upfront but don't play with emotions.
Pathetic service!!! Was this information helpful? | 
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