Standard Chartered Bank — Process of Settlement Of Credit Card

Address:Bangalore, Karnataka
Website:www.standard chartered.com

Hello, I'm using Standard Chartered Credit card#[protected].[protected]. I've been using for the past 2yrs & was paying on time.But for the past months I'm going through tough times & unable to pay the Min due also.I spoke to the customer care for settlement but they say that settlement option is not available in SC Bank.I've emailed to the Head.[protected]@sc.com but no response.I've been getting calls from the collection team to make the payment ASAP.Please help me out how should I take it forward.
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Dear Customer,

We request you to log your concern on our Social E-Ticket system: http://on.sc.com/eTicket and note your complaint number. Our customer service representative will contact you shortly.

Thanks and Regards,
Customer Care
Standard Chartered Bank
Hello,
When I try to log my concern it is not accepting. Error: Submitting: Please wait while your criteria are being submitted..but not getting submitted I tried couple of times.

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