Standard Chartered Bank — Refund for a declared Void transaction

Address:

Gautam Buddh Nagar, Uttar Pradesh

A transaction for an amount of Rs 380/- was wrongly deducted from my account by a merchant in Gurgaon which was later cancelled through a void transaction slip. When asked for the refund of the same from the bank i.e Standard chartered bank, the bank officials refused to carry out the same on the basis of baseless grounds and in-turn alegated of false and malicious intentions, implying that it is a practice to benefit by way of wrongful gain, by the Customer. Having logged a complaint with the bank @ customer.[protected]@sc.com on the 4th of September for the same reason, i have not received any clarification for the same. Hereby attached is the proof of the transaction slip carried out by the merchant in Gurgaon.