Standard Chartered Bank — Reg Debit card tap and pay

Hello,

I have been a previlaged customer of SC, from last 18 months and I was happy with your banking services, recently I requested for a new debit card I received a brand new one but tap and pay feature was not working so I raised a complaint no one bothered to get back to me and even ask what is the issue, I called plenty of times to your executive and their reply is we will get back to you shortly, most of the times they haven't, after getting fed of from you customer support I dropped emails few I got reply stating we will get back to you in 2 working days, then again the same trend follow I have to reach you people ask the executive to escalate and in reply get a telephonic call where executive assures me the problem will be sorted as early as possible it's been more than 2 weeks and still my problem remains the same, is this the kind of service you people give to your customers by testing their limits and patience, making them call you people time and again don't we have any other work apart from calling you and in return get a reply that we will get back to your shortly,
Even though I had plenty of options to switch to other I stayed with SC and in return I was harrassed in this way my neglecting my problem making me wait for weeks, none responded to my emails I have screen shots with me if you want I can share it with you, I even have a video which shows my debit card is not working with tap & pay feature.

Last but not the least I have no hesitation in stating that this is the worst customer service I have evey received from a bank.

Kindly treat your customers well, we trust you by placing our hard earned money in your bank.