[Resolved]  Standard Chartered Bank — Rude behavior by phone banking executive

Address:	Hyderabad, Andhra Pradesh, 50008
Website:	www.sc.com/en

On 22nd October, 2015 I have reached out to one of your telephone banking executive to increase my credit card limit. Per my conversation with her, she had requested me to send my pay slip details to card.[protected]@sc.com to extend the limit up to 1.3 Lakh. Up on agreement, she also stated that from her end she going to raise a request to extend the card limit up to 53K for which no documents are required, and mentioned that this will not halt me from raising a request to increase the limit further up to 1.3 Lakh and said it will be addressed with in two business days.

As per the process, I had waited for two business days after submitting the documents to the above mentioned email ID. On 31st October, 2015, I have reached out to your phone banking execute called Sandhya TS to check the status of my request as I did not receive any acknowledgement. During my conversation with her, I got to learn a dreadful info that because of the mistake made by the first phone banking executive I’ll not be able to extend my limit for the next six months (per my conversation with Sandhya, credit card limit extension will be done once in a six months only, if I have to extend further I’ve to wait for another six months which is totally contradicting to what first executive said).

While I was explaining my situation to Ms. Sandhya TS, she responded with a harsh, rude and tough tone demanding me to listen to her. I was totally zapped with the kind of tone she had used against me.

Firstly, it was because of your executive I have to go through all this trouble as there’s inconsistency in the process followed (as it’s totally contradicting what Sandhya said with first executive) which is fine up to a certain extent. Secondly, Ms. Sandhya TS neither has etiquettes nor trained properly on how to handle customers which is not at all acceptable.

I’m writing this to you with utmost dissatisfaction with the kind of customer services provided by you. If you’re not going to solve this issue, I’m happy with switch my accounts associated with your bank.

If you need further details, feel free to reach out to me on [protected] or drop in an email and I’m sure you might have recordings of the conversation went between me and Sandhya.

Regards,
Srikanth R