Standard Chartered Bank — Skywards Points redemption

Standard Chartered Bank — Skywards Points redemption

S syedemkraft from Bengaluru, Karnataka May 13, 2022 May 24, 2022 This thread was updated on May 24, 2022

Am raising this complaint after trying for 3 months to resolve the issue but unable to do so because of their horrible customer care experience, False promises of callback, me being pushed to various departments and LOONG CALL times Subject: I hold Emirates Master Card since 2019 which earns me reward points and can be converted to my Emirates Skywards miles. But this is NOT happening from 2019 until now. And there is absolutely NO resolution from bank Kindly help Was this information helpful? No (0) Yes (0)
Standard Chartered Bank customer support has been notified about the posted complaint. Verified Support May 24, 2022 Standard Chartered Bank Customer Care's response Ref : 05/22/045599/SP/CRD Dear Customer, This is with reference to your e-mail dated 13 May 2022, addressed to Head Customer Care regarding your Credit Card Account. At the outset, we regret the delay in our response. We thank you for the cooperation and patience extended in the interim. We note that you have not mentioned your card account number. We regret to inform you that in absence of your credit card number we are unable to verify your account to enable us to resolve your concerns. We request you to us at head.[protected]@sc.com with your complete card number along with your query from registered mail id to enable us resolve your concerns. Please feel free to write back to us for any further support. We will be happy to assist you. We assure you of our best service at all times. Yours sincerely, On behalf of Standard Chartered Bank Anupriya From the office of Head Customer Service May 24, 2022 Updated by syedemkraft NO RESOLUTION until now, absolute WASTE OF TIME May 24, 2022 Updated by syedemkraft Made few formal calls and WENT into silence again. Consultant was CLUELESS about the process
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