Standard Chartered Bank — standard chartered credit card issue

Address:

Bangalore, Karnataka

I have opened bank account with Standard Chartered Bank through my office in 2012. Along with Savings account I have got Platinum Credit Card as well. My Credit Card got expired in beginning of 2017 and they sent me replacement card at my old address where I don’t stay anymore. So I requested them to block the new card and close the existing card as well. I don’t want any credit card from Standard Chartered Bank. The final amount due was Approx. 1300 and I called the customer care to close the card by making final payment. He transferred the final amount to some EMI account instead of Credit card account. I have called the customer care multiple times regarding this issue and they assured me that that this is their mistake and they will resolve the issue. Every time they have reversed main amount to the card but not the charges they were applying due to late payment. Those charges are approx. Rs 7000 now. From last one month they have sent the issue to Recovery/Collection team, and these agents are calling me multiple times and irritating me continuously. I am trying to tell them the whole situation but they are not ready to listen and forcing me to pay the final amount. I have even called the customer care multiple times and they are saying that my card is in permanent block state and they cant do anything. I even had a word with their supervisor and he understood the complete situation but still he was also saying the same that your card is in permanent block state and he can negotiate with the team but still I have to pay 50% of the amount. What is this. They are extorting money from customers. Its been almost 1.5 yrs and these people are torturing me like hell. Please help into it.