Standard Chartered Bank — Subject : Miss Selling and Unethical Practices happening from Bank

Address:

Thane, Maharashtra

Subject : Miss Selling and Unethical Practices happening from Bank Respected Sir/Madam, I Vishal Ashok Narangikarwants to register a complaint against Standard Chartered Bank. I am a Credit card holder of Standard Chartered Bank from Last few years. But I was not using the credit card due to the fear in my mind which every customer has in his mind while using the credit card. Somehow I decided to use the SC credit card and finally I got into the trap of the bank, from where the story begins. I used the credit card in the month of Nov’14. Post which I tried to clear the outstanding amount by paying part amount and not the entire amount at one stroke. Later when I realize that I am not able to pay the entire amount and clear the dues, I decided to convert the balance amount in EMI for 6 months from Jan’15 to June’15 and I called up customer care to convert the balance amount into EMI. But the Bank clearly refused to convert saying that the EMI facility is not availiable on my card. While selling me the credit card the sales manager has clearly told me that there is an EMI option available on your card, post which I agreed to take the SC bank Credit card. Still I requested the bank to take my request because they had already committed me earlier and at the same time due to cost cutting in my organization I had few days left and it was practically not possible to make the balance payment, But the bank straight away denied. As per my record I have paid Rs. 35000/- till date, but the bank is now saying that the outstanding amount of my credit card has reached Rs.1 Lakh, because I have exceeded the usage limit of my card and I have used Rs. 72000/- on my credit card. I want to clear one thing that my Card has a limit of Rs. 52000/- Only. Then how can a person use upto Rs.72000/- does any bank allows credit card user to exceed his Maximum limit. This was the second time when the bank was at fault. I am still ready to pay the balance amount of Rs. 30000/- which is pending from my end, which I never denied to pay. I request bank to please consider my request and get me a settlement letter of Rs.30000/- post which I will make the entire amount within a month time post I get the letter. Because of the bank I am suffering from both the end. I am paying Rs[protected] every month but my outstanding amount is not reducing and it is increasing day by day. In-spite of the bank miscommunication and the mistakes the third party agencies are calling me and giving me threatening calls, they have started doing the mental harassment to my parents. The credit card was issued to me according to my income, then why the questions are asked to my family members. Am I not responding your calls, have I ever stopped replying the bank. In this case I would like to take legal action, if this continues till the bank revert me with satisfactory answer. Below are the dates and the ticket no when I had spoken to customer care regarding the same, and the reply which I got from them was not satisfactory. Ticket No:[protected] Spoken to Mrs. Gayatri Ticket No:[protected] Spoken to Mrs. Shilpa I had called to the customer care in the month of Jan also. But some how I have misplaced the ticket no. I would like to highlight the mistakes of Bank once again and take a proper action against the same and get me justice in this. A. Miss selling the product and misguiding the customers B. Wrong commitment to the customers I would like to get the justice in this case at the earliest. Request your intervention in this and get me justice for the same. Regards Vishal N [protected] Email: [protected]@yahoo.co.in