Standard Chartered Bank — Wrongly charged on credit card

Namaste to all standard charted Seniors,

I am valuable customers of standard charted credit card more then 6 years .I have never face so much issue and you had a good customer support .So i was using my credit card without any hesitation.(For your reference i want to come to your notice that i have other credit card from different service provider)

In my whole journey till date i have never defaulter from any credit card or other loan provider .Since always pay my card payment on or before timeline and used to do full payment.(you can check my civil score and card payment history to you or any other bank too)

This time i am really very disappointed with standard charted card .In aug 1st i really paid payment to your card to close my both loan account (BT AND LOAN ) .So paid payment after 1st aug i am going around with your customer support team and your sr. supervisor .

My intension to firstly clear the things with your customer support and after when they are not capable enough to understand and solve my problem .(as your side extra amount chrged to my card)

inspite of from your bank side 2-3 time your supervisor sitting in call centre accepted the same and Assured me resolve the issue and adjusted the wrong amount charged by your bank.

Finally hours of call and so many mails there would have no resolve from your side.(STANDARD CHARTED)

i also requested for recording from your side, where your sr. customer care aggreging and told to me about wrongly charged amount on my card.

Dear Standard charted team,

I herby declared that Today i paid genuine amount which was liable to me on my card (card no - [protected], I paid rs. 4861/ dated 06 /10/22, as i always do the payment Tilmily)

I am writing here that after this payment my standard charted card balance outstanding amount is nil from my side. And there is no liablilty from my side to pay any extra amount.

As your old and valuable cusomer i want to continue your credit card in future also.BUt kindly adjust the wrong charged amount from my standrd charted card on immediate basis.

i did the all effort from my side in last 2 month to follow your team via call and mail.

imp- I am also attaching all mail and trail mail attachment here.(mail wise ) and reffrence no which i have.

Looking for a finally revert and solution from your side .Since i am a simple working man and dont have time to long follow you now .I have to feed my family to working in pvt target job.

customer care call reff no - IN[protected]W13160 AGAINST CARD NO ENDING 6704 DATED 6 AUG 2022

regards
amit