Standard Chartered — Regarding the banking statement of pay off dues

Address:Kolkata, West Bengal

I ashok bera have a complaint against "the standard chartered bank" from whom i have taken a loan, and when i am paying off the dues they are unable to give me a statement regarding how much left to be paid. Instead they are simply sending me messages in my mobile with out any hard copy. They are simply calling us and disturbing us for paying the dues. They are not at all giving me any statement of my dues. How much i have paid and how much is still left to pay. Since two months they are not sending any declaration of paying off my dues so i have not paid my last two months due until n unless they are not sending me a hard copy of my statement iam nt ready to pay any further dues. As they are not at all ready to give me a statement of how much i have paid and i much is left to be paid.
Please take some steps regarding my complaint. It will be helpfull to me.
Thank you.
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Standard Chartered Bank customer support has been notified about the posted complaint.
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Dear Apurba Bera,

We are here to help you. Please accept our sincere apologies for the inconvenience caused to you. We request you to log your query on our Social E-Ticket system:<https://apply.standardchartered.co.in/e-ticket>, we will generate a reference number using which you can track your query online. We assure you that our customer service representative will contact you shortly to address your concern.

Thanks and Regards,
Standard Chartered

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