Standard Chartered — Standard Chartered Credit Card customer service

Address:Hyderabad
Website:www.sc.com

This complaint is regarding the CUSTOMER service of Standard Chartered .

I am not able to use my CREDit card and online banking, Calling the bank CUSTOMER service for more than 15 days, they are just giving some common solution and disconnecting the call.

Spoken more than 30 minutes on call and last he said he will lodge an escalation email to the department and also given me an escalation email id which is wrong.

Today replied on my email again wrong solution.

My query is I am not able to use CREDit card and not able to login to my online banking, Now, today in email he is saying the steps how to block my card through net banking. This is ###.

They don't even read an email properly

I request everyone here to resolve my issue at the earliest.
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Standard Chartered Bank customer support has been notified about the posted complaint.
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Dear Customer,
 
We refer to your concerns shared at https://www.consumercomplaints.in and regret any inconvenience that may have been caused to you. At Standard Chartered Bank we constantly endeavour to understand the needs of the client to provide better client experience every time.
 
In line with the above, we request you to click on the following link https://bit.ly/2XMJPhr and share the complete concern along with your card details for us to review and respond conclusively.
 
Regards,
Standard Chartered Bank
Dear Customer,
 
We refer to your concerns shared at https://www.consumercomplaints.in on 08 February 2023 and regret any inconvenience that may have been caused to you. At Standard Chartered Bank we constantly endeavour to understand the needs of the client to provide better client experience every time.
 
In line with the above, we request you to click on the following link https://bit.ly/2XMJPhr and share the complete concern for us to review and respond conclusively.
 
Regards,
Standard Chartered Bank

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