Star Health And Allied Insurance — Claim Intimation number: CIR/2023/161130/1671248, non refund of documents and cancel of policy.

Address:

Manayata Tech park, Nagwara

The subject's claim was rejected by the Insurance company saying the Patient is normal and no admission was required. Whereas I have presented Doctor's (DR Kavitha P- Bangalore North Hospital) Justification letter, even after the Insurance company not willing to settle the claim (Fair enough).
The insurance company provided the senior doctor's number in the rejection letter to discuss the rejection @ Senior Doctor at ([protected]), but no one picks the number.
When trying to reach star health Grievance No[protected]it gets auto-disconnected).
when am trying to get help from Bangalore Grievance (Mrs. Usha [protected]) she is on sick leave i.e[protected] @ 10 am, so she is not available.
Please, Help Me, I paid for the service, if am not getting the desired service, then it's as good as not having health insurance.
Please return back my original documents and policy cancellation procedure. I cannot run around you guys, you guys taking advantage and just fooling around. Openly looting the customer in the name of insurance.
Policy details:
Policy Holder Name: WM Maduka Kelegama.
Policy Number: P/161/30/01/2023/067637
Provider: Star Health and Allied Insurance Co Ltd, Chennai
Policy effective date: 22-Jul-2022 ~ 21-Jul-2025
Claim Intimation number: CIR/2023/161130/1671248
Hospital: Bangalore North Hospital-Bangalore.
Diagnosis: Acute Tonsillopharyngitis
Date of admission:18/03/2023