Star Health And Allied Insurance — health insurance policy

Gita Biswas

from Kolkata, West Bengal

Address:

Kolkata, West Bengal

My policy no. P/191119/01/013778 in the name of my mother smt. Gita biswas, was renewed on 29/03/2017. I did not get original policy certificate till 08/11/2017. After waiting a long time i applied for the said instrument through my representative and he was asked by the official that the original policy certficate was delivered already, although it was not reached to me and i don't know who was the guy to take the delivery of the same on behalf of me. By bound i took a duplicate copy of my policy document by hand on 08/11/2017 and surprisingly the original policy document was delivered through ems speed post to me on 09/11/2017 after 8 months of renewal. Being a customer for last 5 years i am really very hopeless for this kind of poor service and poor co ordination from agent's part.

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Comments

1953

from Bengaluru, Karnataka

Hi, As no of policies/proposals are increased & despatch of documents also increases & documents kept ready for courier, some times these things are happen, this is due to negligence on part of insurer. When you have approached in person for document you have been issued duplicate copy, then concerned might have verified from pending documents & despatched. This is being happened in all most all govt/non govt organizations in turn customers will suffer for no fault. Every service providers say heaven for customers but small things like this will not be attended by service providers. I think that this insurer also not an exception in this regard.