Star Health And Allied Insurance — re:policy paper not received

Address:

Haridwar, Uttarakhand, 249401

Hi,

I am writing this complaint to you after tried all other possible ways.in march 2018 i renewed my health policy from your company, policy got renewed and your agent send me the policy copy on whatsapp and mentioned he is out of town and will deliver the policy paper in 2-3 days. Now its almost 3 months he is not picking up my call and till date i dnt even receive the card of my wife.

So i further want to ask you is this the way your company work i also tried bank of baroda in hope that might your agent will pick bank officer call but he dnt even replied to bank also

If you not able to provide me my policy paper so please tell me the way out for this as your staff is highly irresponsible and careless.

Note - please also explain is this policy is a renewal of my previous policy or your agent did a new policy??

For your reference:-
Policy no - p/161311/01/2018/004741
Name - siddarth sawhney
City - haridwar
Agent name - mr atul /[protected]