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Star Health And Allied Insurance — Star health insurance claim is rejected after submission of all the original documents

I have submitted the original documents including x-Ray, Malaria Test Strip to Star health in September month
Query was raised by star health and requested the Complete Indoor case papers and Duration of the disease
Query raised documents was sent to Star health(Indira Nagaer Branch, Bangalore through DTDC courier) on September-26th-2016
Courier was received by Star health Insurance Indira Nagar branch, bangalore on 28th-September-2016
But the Above same courier documents was misplaced by Indira Nagar branch
Star health people said we have not received any courier from your side. Upon Showing proof they agreed and accepted that they received the documents and this was communicated on 23-October-2016
I have called couple of times for the claim status in the November an, December month(more than 20 times) and i got reply like documents are approved and Doctor will visit the Hospital/You home for the verification but nobody came and visited the hospital
Upon too many calls and mails On 27th-December-2016 they have requested again Chest X-Ray report and all original papers
Sent a mail communications happened between me and Star heath and proofs to Star health again about the missing documents(bfrom star health side)
Again i got the information from the star health like we have not received any X-Ray report
I have sent the mails again to star health and they accepted that X-ray was received by star health but X-Ray relates to Kiran.
I have requested Star health to provide the proof of that X-Ray report(relates to Kiran) and then they accepted and replied that they have received all the documents and claim under process(on Jan[protected]

But after 20 days again they sent claim rejection mail due to incomplete documents.

Star health insurance claim is rejected after submission of all the original documents

Complaint Status

[Jan 24, 2017] Star Health And Allied Insurance customer support has been notified about the posted complaint.
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