Star Health And Allied Insurance — star health insurance - kodambakkam branch - poor service and do not provide customer needs

Star health insurance customer care ref no: CR[protected]: I requested kodambakkam branch to provide NOC to transfer the policy from them to Vyttila branch, Kochin. They are not ready to provide NOC. They are convincing me to go with global renewal so that they get all the benefits. If a customer is not happy with their service, why are they forcing/recommending me to do a global renewal? I never got any service from them for the past few claims. If I try to reach them to their given number, no one will be present to attend the call at business hours. When I was working in Chennai, I got this insurance from them for my parents 7 years back. Now I'm no longer living in India. My parents (60+ and 70+ years old) do not know Tamil and for their convenience I need to transfer the policy to Kerala, so that they get immediate service and assistance from a local agent. Last few claims, I had a hard time to deal with these people. I live in the United States and I have to be awake until 11:30pm in the night to reach these people, 10am India time. I never could reach anyone all the times. I wasted several days and time for their service. I do not want to continue the same with them. Took more than 6 months to get a refund on the latest claim. No one responded or helped from kodambakkam branch. I finally ended up reaching customer care to resolve it. If I do not get any proper service and I'm not beneficial by their service, why should I do a global renewal and give them all the benefits? I sent more than 10 emails to get an NOC from them. They are not willing to provide one. I'm again requesting them to provide NOC within a day. My parent's current policy expiries today Jan 30th, 2018. I'm not responsible for the lapse of my parents insurance policy. Kodambakkam branch delayed the whole thing. Policy details: Insured person 1: P Devaki, policy no:P/111116/01/2017/008298
Insured person 2: C Sukumara Nadar, policy no: P/111116/01/2017/008299
For your reference, please check my mom's previous claim and the duration:Claim number: CLI/2018/111116/0199780. They should know the power of social media. If they do not meet customer needs, they will loose more customers and policies. If they are not ready to provide NOC and still recommending to go with global renewal, I have to go with legal actions against them.

Thanks & regards
Nishara D S (+[protected]/[protected]@gmail.com)
Adv. Thushara D S (High Court of Kerala) @[protected]@gmail.com