| Address: | 603 grover colony dlbagh nagar ext jalandhar punjab |
I Deepak Narang, my policy number is P/211215/01/2023/007458, customer ID is[protected] to[protected] . i have a family of 4 members these are our customer ID's. All o[censored]s are users of your policy, one of the ID i.e[protected] has a typographical error. the original name is "Ujjwal Narang" but is printed as "Vijwal Nagang".My son Ujjwal narang suffering with dengue from 18th August 2023 i took him to hospital on 21st August 2023 at 22:20 they admitted my son at hospital in emergency ward then we were asked do formalities and get his blood tested, as test results showed he was down at WBC's (24000) {shows reports} then they asked we have to him admitted there only and go for further treatment, we showed them your policy cards but as name didn't match with adhaar card, they refused to give cashless authority and asked to deposit cash on the moment so that they could start treatment. On 22nd August 2023 at 2:00 he had cell transfusion. the same morning at 10 o' clock i called my agent Mr. Rajeev Kapoor and his D.O Mr. Yogesh Grover and told him about this problem, he asked me to pay the bills and made sure that he will mail to the company executives on the same day so that we can get this issue resolved and get this amount refunded. On 23rd August 2023 at 18:03 he was discharged and reached home, and went to a local lab for test again to check amount of increased platelets which were around 1.25 lacs. After 2-3 days i again called my agent to get inquired about our refund nut he was busy with some other case and asked for details (bills and documents) but our case was rejected for being late for applying for the refund. i tried emailing and contacting you but no issues were resolved. i am your member since 2018, please solve this issue as soon as possible and clear the refunds of mine.i would be thankful to you for this.
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