[Resolved]  StashFin — Reported wrong obligation and not updated CIBIL evn after 60 days of clearing all dues

Address:

60, 3rd Floor, Arjun NAgar, Kotla Murarakpur, opp. defence colony, New Delhi 110003

I took loan through Stashfin Credit line Card service.
Sanctioned amount was 193587 INR.
Used amount was 126435 INR.

I made complete payment on 19th July and asked them to close the loan and give me foreclosure letter.

Stashfin reported obligation of 126435 INR under the name of Akara Capital and under two categories, ie credit card as well as Personal Loan. In my CIBIL report one single obligation of 126435 INR was reflecting in personal loan as well as Credit card. However I actually owed them nill.

Over various emails and complains they agreed to give me No Objection Certificate but from Stashfin. Please note in CIBIL Report, obligation is under the name of AKARA Capitals which is associate of Stashfin. So how does NOC by Stashfin justify clearance from AKARA Capital?

After raising dispute with CIBIL and chatting with an agent, they agreed that same account is being reported multiple times and they removed one.

So now after 60+ days (since[protected] when I made the complete payment), the same obligation of 126435 INR is being reflected in my CIBIL Report under Personal Loan.

I have repeatedly tried to file complaint with CIBIL but they seem to listen to only Financial institutions and NBFCs.

So here after failing at my grievance redressal, I am filing a complaint against Stasfhin and Akara Capitals.