State Bank Of Hyderabad — incomplete transaction of my refund money which I debited to purchase a product from amazon

Address: State Bank of Hyderabad, bakuru branch, Paderu., Visakhapatnam, Andhra Pradesh

Sir i purchased a product through my debit card from amazon. But i didn't receive the product due to some problem they said they will refund the money directly to my bank account by 24 of june.

But i didn't received the money, they have given reference number and said to contact the customer care of the bank in case of incomplete refund.

When i tried to call up the customer care it is saying to check the number and dial. So please refund my money as soon as possible. The ref no given by amazonis 569297.