State Bank Of Hyderabad — password forgot and date of birth in netbanking

Address:

Hyderabad, Andhra Pradesh, 500056

Hi team,

Im mohammadrafi with account no : [protected] ifsc code: sbhy0020459, i have account since 2010 in that branch, due to financial problems i maintained with low amount, now god grace im able to run the account, as it was long time i used so forgtr the details of my netbanking. For that reason i have visited the home branch then manager said to close the account other wise make a transfer to my home town branch. I opened the account by using college details in the year 2010 but how can do i need to close or make a transfer of the account. At the same time she said my date of birth was wrong in net banking system my questions are:

1. Who submitted the data of birth details in net banking earlier?
2. How can bank manager can say to close the account?
In which situation she can inform to close?