[Resolved]  State Bank of India — MOD is not functional in Saving Plus Account

Address:

Lucknow, Uttar Pradesh

Dear Team, I have an account in SBI Patrkarpuram Branch in Lucknow, Uttar Pradesh. I have requested to convert my account to savings plus and my account has been converted to savings plus. But MOD is not functional. I tried contacting at the Branch many a times for this issue but unfortunately problem was not resolved. I filed complaint on SBI online compliant forum below is the reply on complaint. ********************************************************************************...⇄ cms.[protected]@sbi.co.in Sep 9 to me Mr. ABHISHEK SINGH S/O SURENDRA KUMAR SINGH F-714 TYPE 3AWADH APARTMENTS VIPUL KHAND, GOMTI NAGAR LUCKNOW Lucknow 226010 Dist:null, null null. MobileNo:[protected] Dear Sir/Madam, COMPLAINT:Operation of Accounts CATEGORY:Auto Sweep/MOD non functional BRANCH:PATRAKARPURAM We acknowledge receipt of your feedback/complaint and regret the inconvenience caused to you. We have registered your feedback/ complaint under Ticket No:OP[protected].We value your feedback/complaint and take it as an enabler in improving the customer service in our Bank 2. Please quote this Ticket No. while making any enquiry with us regarding resolution of your complaint.You can enquire the status of the complaint by . Calling on Tollfree No.[protected]/[protected] . Logging to bank?s website (www.sbi.co.in) . SMS ATM Ticket number to 567676 (viz. ATM AT[protected] to 567676) 3. We assure you of our best services. Thanks and Regards, Team SBI (CMS) ********************************************************************************...⇄ On same day I have received below mail stating that issue has been resolved and my MOD has been made functional in below mail. ********************************************************************************...⇄ Pending Complaints Inbox x cms.[protected]@sbi.co.in Sep 9 to me Mr. Mr. ABHISHEK SINGH Your Complaint With Ticket No. OP[protected] has been attended to and closed after resolution as under. AutoSweep / MOD has been made functional on 09/09/2014 We regret the inconvenience .If your grievance persists, please Contact your Home Branch or call us at our Toll Free Nos. [protected]/[protected] or visit us at www.sbi.co.in quoting the above ticket number. We thank you for sharing with us your feedback on the services rendered by us and assure you that it will be our endeavour to provide quality service at all times. We look forward to your feedback in future also. Thanks and Regards, Team SBI ********************************************************************************...⇄ I am wondering that though I have received an email that issue has been resolved while nothing has been done and my MOD Account is still not functional yet. I am loosing on interest amount every day. Please look into the issue on priority. I have filed another complaint in SBI online forum again below is the mail. ********************************************************************************...⇄ Complaint Inbox x cms.[protected]@sbi.co.in Sep 29 (1 day ago) to me Mr. ABHISHEK SINGH S/O SURENDRA KUMAR SINGH F-714 TYPE 3AWADH APARTMENTS VIPUL KHAND, GOMTI NAGAR LUCKNOW Lucknow 226010 Dist:null, null null. MobileNo:[protected] Dear Sir/Madam, COMPLAINT:Operation of Accounts CATEGORY:Auto Sweep/MOD non functional BRANCH:PATRAKARPURAM We acknowledge receipt of your feedback/complaint and regret the inconvenience caused to you. We have registered your feedback/ complaint under Ticket No:OP[protected].We value your feedback/complaint and take it as an enabler in improving the customer service in our Bank 2. Please quote this Ticket No. while making any enquiry with us regarding resolution of your complaint.You can enquire the status of the complaint by . Calling on Tollfree No.[protected]/[protected] . Logging to bank?s website (www.sbi.co.in) . SMS ATM Ticket number to 567676 (viz. ATM AT[protected] to 567676) 3. We assure you of our best services. Thanks and Regards, Team SBI (CMS) ********************************************************************************...⇄ Regards, Abhishek