State Bank of India — SBI app dead due to security reason. SBI taking a long sleep.

DARPG/E/2026/0019467
Complaint against
SBI
State Bank of India
Mumbai

Subject
Their SBI app stopped working on the base of security risk. Over a month passed away but they failed to restore it back to its working condition.

The branch technical person Mr Rohit visited and checked the mobile but found nothing wrong with it.
He made a call to zonal office and downloaded some PDF file in his mobile having instruction in this issue. But all of no use. I wanted to see the instruction but he refused on the ground of SBI policy.
He assured the issue will get fixed in the next 2 days. But nothing happened. The app continued to remain dead.
Surprisingly if anything wrong in my mobile how The other SBI yono app was found working. But not the lite one for security reason. We were told the issue would be referred to their development team but again nothing happened still after a month. How long we are supposed to face this issue on account of deficiency and negligence on the part of SBI to have failed to bring the needed solution in the issue. Punishable under the consumer protection act 2019.
RK Agrawal