State Bank Of India [SBI] — complaint regarding upi payment failure amount debited but not received by beneficiary

Respected Sir/Madam, SBI
I am writing to raise a complaint regarding a UPI transaction issue. The amount was debited from my account, but the intended recipient has not received the funds.
Details of the transaction are as follows:
Bank Name: State Bank of India (SBI)
Transaction Date: 03/APRIL/2025
Transaction Amount: 970
Transaction ID/Reference Number:[protected]
Beneficiary Details: SITARAM TRADERS ([protected]@paytm)
I have already lodged a complaint with SBI regarding this issue, but unfortunately, I have not received any response or resolution so far.
Complaint number : [protected]
This delay is causing inconvenience, and I request that the matter be looked into urgently. I request either reversal of the amount or confirmation of successful credit to the recipient.
Please treat this complaint as urgent and take necessary action at the earliest.
Thank you.
Sincerely,
KIRITKUMAR MAKWANA
[protected]
[protected]