State Bank Of India [SBI] — Gift voucher not received

Address:

Andhra pradesh

Interaction id:1-[protected]] offers related issues / gift not received. Initially i got message from sbi by saying after spending 39000 during period of 28feb2020 to 28march2020 u will get 2000 of pantaloons coupon but i have not received then after giving complaint to sbi customer care they responded and gave message like "marketing offer: we would inform you that as per our records card end 83. Spend rs.39000 during dd 28feb20- 28mar20 get rs.2000 worth pantaloons voucher. No
Cash, fuel & easy bill. Tc. Fulfillment date is 12-may-20 so request you kindly wait till the fulfillment date 12-may-20." but still i have not received after couple of reminders