State Bank Of India [SBI] — regarding the refund amount

Hello sir,
My name is bhupendra patidar i have a saving account in sbi bank at ratlai branch.
I have done a transaction on paytm on 29/09/2017 in this transaction i have transfer the amount ₹2564.42 into my saving sbi account but still i didn't receive the transferred amount in my bank account.
When i talk about this with paytm customer care they said that amount has been successfully transfer but i didn't receive the transferred amount.
They also give me arn number which is used by bank to track the transaction. I have included the message below which is received from paytm

*{sbifss just gave us a reference number arn: 15134837273000001590142 for successful refund of rs
2565.42 from paytm to your bank account.
Please contact your bank for any further query quoting this number.}* i also include the picture of complete transfer by paytm
Please help me sir to getting my transfer amount.
Thanks sir