[Resolved] Stayclassy.in — phone case ordered online no tracking details and unable to reach their office

mkt08

from Delhi, Delhi

Address:

23 shreedhar industrial estate, opp.hyundai service center kathwada ring rd nikol, Ahmedabad, Gujarat, 382315

I have ordered 2 phone cases, each for oneplus 5t and oneplus 6 on march 25, 2019
I have made the payment online and received order confirmation with fedex tracking number. Tracking in the website shows as "order has been shipped' however there is no further updates, i have reached fedex customer care for status of the package and they have confirmed that shipment is not yet handed over to them, whereas delivery date for the order is march 28, 2019. I have tried contacting the stayclassy.in for the updates and their phone number is always switched off. I do not see any other option but to raise a complaint here. Expecting someone looks into it and this gets resolved

Order number: 1394772

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May 7, 2019

Complaint marked as Resolved

Stayclassy.in customer support has been notified about the posted complaint.

Mar 28, 2019

Updated by mkt08 I have ordered 2 phone cases, each for OnePlus 5T and OnePlus 6T on March 25, 2019
I have made the payment online and received order confirmation with FedEx tracking number. Tracking in the website shows as "Order has been shipped' however there is no further updates, I have reached FedEx customer care for status of the package and they have confirmed that shipment is not yet handed over to them, whereas delivery date for the order is March 28, 2019. I have tried contacting the stayclassy.in for the updates and their phone number is always switched off. I do not see any other option but to raise a complaint here. Expecting someone looks into it and this gets resolved

Updated: Phone model

Verified Support

Mar 30, 2019

Stayclassy.in Customer Care's response Sorry for inconvenience,
Dear customer,
Your order is already dispatched please check this link:
https://www.fedex.com/apps/fedextrack/index.html?action=track&tracknumbers=[protected]%20&locale=en_US&cntry_code=en
You will receive your order within 2-3 days and you will be notify on the day before your order delivery.
Thank you.

Verified Support

Apr 02, 2019

Stayclassy.in Customer Care's response Dear customer,
Your order is already delivered please check this link:
https://www.fedex.com/apps/fedextrack/index.html?action=track&tracknumbers=[protected]%20&locale=en_US&cntry_code=en

Verified Support

Apr 02, 2019

Stayclassy.in Customer Care's response Thank you for your purchase.