Stayfit Complaints & Reviews

I have purchased a basic model tread mill from Stay fit coimbatore and found the motor not worked in proper manner.Hence I have informed to the seller and he sent a personal .But he came and simply put some oil in it and made it running temporary and charged Rs.1500/ as service charge.The next day I found the tread mill repair and informed to their Bangalore office Mrs.Pavithra and Coimbatore Dealer on 27.06.2015 .But my complaint yielded no response from Stayfit till now.

I purchased a DB-13 few weeks back and when the product was delivered the outer body was broken and the delivery people promised that it will be replaced in a day or two. But even after repeated phone calls no one turned up. The product is so useless that after a week o[censored]sage the belt get disconnected so often and every time I call their service people they take 2 days to come and fix it. The other funny thing is the service people are available only from 11 AM to 5 PM meaning you have to take off to be at home when they come and fix it. Even though these visits were due to faulty product they count it against your four free service. On top of that they charge Rs 200 as conveyance fee for the free service. Never seen such a scam. Please avoid such a useless after sales service company.

I am living in Bangalore and have paid for an annual maintenance of my treadmill. Despite several reminders the representative of Stayfit does not visit my house even though the appointment is scheduled earlier. I have requested AMC to send the representative on Saturdays after 3 PM and I have left all other work waiting for him. Please help. Dr. V.Sathyanarayana [protected]...

I have paid for 2 year long Annual Maintenance Contract to Stay Fit for my Tread Mill on April 2014. Under the AMC I was promised a subscription of a Heath Magazine for 1 year. However, till November 2014 (more than 6 months), I have not received a single magazine from the company. The help lines of Stay Fit do not respond, make false promises and are of no help.

Hello, I had bought a treadmill from Stayfit Fitness Equipment India but then they could not deliver the product and hence the request was cancelled, I had 10000 rupees through cash and the rest 44000 i had opted for bajaj finance, but now they don't return the money to bajaj finance even after cancellation of the product and bajaj finance is deducting the amount from my account. My bajaj loan account is 404SCE02048689 which they haven't closed because they don't return the amount

I purchased a product(DB13 Elliptical cross trainer) from StayFit from Koramangala on 17th of May-2014. When they delivered the product to my home it was in very bad condition. It does not look like new product. After seeing the product, I lost trust in Stayfit and I am no more interested in replacing the product and conveyed the same thing to stayfit and told them to cancel the order. But they are not ready to do it and I am chasing them from past 5 days. I paid Rs-19, 000 for this Product and It does not look like new and few parts are missing and while delivering product it was not properly packed.

I purchased a product(DB13 Elliptical cross trainer) from StayFit from Koramangala on 17th of May-2014. When they delivered the product to my home it was in very bad condition. It does not look like new product. After seeing the product, I lost trust in Stayfit and I am no more interested in replacing the product and conveyed the same thing to stayfit and told them to cancel the order. But they are not ready to do it and I am chasing them from past 5 days. I paid Rs-19, 000 for this Product and It does not look like new and few parts are missing and while delivering product it was not properly packed.

We purchased T2 threadmil from stayfit centre koramangala. Within 3 months it started giving problem as the motor was not working. In fact smoke was coming one and we lodged a complaint. It was not working inspite of change motor twice. They promised to service again or help us in selling it but no action taken and 10 months over. It is lying unused and we have spent around 35000 for the product which is not worth the money. I request to take necesaary action against them

I purchased an Elliptical trainer on 30th June 2013 at Stayfit BEL Road, Bangalore. The salesman told me that the delivery will happen on the same day as purchase since the DOllar rates will change the next day. We cancelled all appointments and stayed at home to receive the product.
However, at 6 pm I get a call from them that the product will be delivered the next day. I think this was very unprofessional on their part.
I had to take leave the next day to get it delivered just because of these liers who sell products but dont care about customers.
How will hey make up for my lost appointments? How will they assure me that next time they will not lie like this?

The worse was yet to come.The next day I reached out to their customer service folks. Stayfit has by far the worse customer service team I have ever experienced. It is an irony that the customer service Supervisor (Rakshitha) was the worst of the lot. She called up the junior (Chaitra)who transferred her call and blasted her for transferring my call to her. I could hear all this clearly. The customer executives were very rude and became defensive.
If the start with Stay Fit so bad, I can imagine how the future service will be. I regret buying StayFit product. I will not recommend it to anyone.

I bought this one Elliptical trainer from Stayfit and it is of such bad quality that the tension belt breaks off every 10-15 days o[censored]sage. Every time I lodged a complaint the technician used to come after 1-2 months of followup and replaced the belt only to be broken in another 10 days.

Finally I asked for a product replacement after the belt broke on 15th Decemeber, 2012. No one has come since that day to even replace the belt and does not even pick my calls.

I want to lodge customer complaint against the company as well as request others to be careful not to buy anything from this bad company.

Hi,

We had bought a treadmill from Stayfit Bangalore for approx Rs 50000/- on 21st April'12. The machine gave us lot of problems like whenever we would use the machine, the machine would turn off and my entire house electricity would trip off, there was also a burning smell from the motor. We complained to the Stayfit service department, they sent their service team and checked the machine and informed us that the motor had burnt and hence the machine was giving problems. The motor repairing took several weeks and we kept following up with them. After they repaired the motor, the machine again gave the same problem, this time they took the entire machine to their service station and again took several weeks to repair it. Finally after multiple follow ups and escalation to their manager over a phone call they told us that they will provide us with a replaced machine. They replaced the machine on 9th August'12 and again after 2 to 3 weeks the new machine started giving us same problems, we called stayfit again and they said that we should get a stabalizer for the machine and they will also send a person to check the machine. Their reprensentative never came and we were travelling so we finally we bought the stabilizer from their store for another Rs 3000/- in December'12, even after using the stabilizer the machine kept giving us the same issue, Now on 12th Jan'13 they have finally taken the machine again for repair. This is a clear case of defective machine. Can someone help me with the process of filling a consumer compliant?

Regards,
Rajarshi Choudhury

STAYFIT JAYANAGAR ARE FRAUDS .. I GAVE MY TREADMILL FOR SERVICE .. THEY CHANGED MY MOTOR AND PCB .. REPORTED CANNOT BE REPAIRED .. I HAVE TO GO FOR NEW ONE WILL COST 12000 .. THEY CHARGE MASSIVELY ... SERVICE MANAGER RAMYA IS A CHEATER .... SHE STEALS ALL ACCESSORIES ... DONT RESPOND TO SERVICE CALLS.. TRAPS CUSTOMER FOR MONEY .. NO WARRANTEE

I bought a bike from Stayfit in Jayanagar, Bangalore.
From the beginning I had problems and could not use it effectively as it used to switch off in between, Later the console did not switch on at all. Stayfit sent their service personnel several times and they could not rectify it, now after 4 months of experiment at my house, they have taken it back. Now they are asking me to exchange this with a new one by paying extra money!!
This is a clear case of cheating, faulty equipment which they could not repair and I was never able to use it properly after paying the money, now they are asking me to pay more money to exchange with a new one!!

I have bought a tread mill from STAY FIT model SF199 from Double Road, Indiranagar, Bangalore, Bill No 159. I have lodged a complaint as the tread mill motor winding has wornout with in six months (complaint is No 4126).
Each and every time i called they told they will send a replacement motor and NO BODY HAS TURNED UP. They delayed deliberately so that the warrenty expired. I went had a fight with sales manager, and the response was pathetic. My sinciere suggestion is DO NOT BUY PRODUCTS FROM STAY FIT, else you will loose your mental fitness...

i purchased a treadmill Proform PF 3.6 from Stayfit exercise equipment Indranagar (tele no[protected] bangalore. the entire cost Rs 54000/- was paid in advance before delivery. The machine was delivered on 06 Dec. On checking it was found that one part of the machine ,(the displayed heart rate meter ) was not working.

On further querry with the terchnician it was learnt that this particular brand of machine has a design problem and yet the company has been dumping this machine to the customers. the problem has been projected by stayfit to the designers of this machine. the machine is an american machine and is not suiting indian electrical standards.

i have not signed the recepit of the machine. yet no one is bothered to receive my calls. they only say that their mechanic will coem and rectify it whereas its now known that its a design prob.

i would like to know how to accertain that Stayfit has not been fooling other customers on this count. secondly, how to solve this issue. i want to ensure that stayfit does not market this product with defect on the design

sanjeev agarwal

sir,
I Anil kumar bought from in your stayfit outlet in mysore which is not working properly even with two repeated service,by which we are not satisfied with product.
we had a talk with your company executive with which we are unhappy.
so i am filling a complaint in consumer court regarding product which is in warrenty period.


Thanking You,

anil kumar, [protected]

i have bought a stayfit treadmill automatic one with 1 year guarantee. 1month after the guarantee period is over the running pad(wooden) got a crack. when i asked the stayfit service guys to replace they told that guarantee period is over. now when i am ready to pay they are charging double the amount of the running pad. when i called up for reason in Hyderabad where i bought they are saying that this is the cost and its not available locally. when i called up head office Bangalore i was shocked to know the running pad(machine part)value is half the amount.But even from head office no response till now. So easily these guys cheat customers. So i request people when buying this kind of products by spending large amount check whether they are giving more than 1 year guarantee and replacing of parts available locally in India.