I wanted home gym 2000. Enquired with jayanagar 5th block stayfit
Salesman ravi said there was an offer going on so i would get the product @35, 000/- and said the product is available in the showroom and asked me to come and check.
I went to stayfit
center 5th block showroom which is about 22kmtrs away from my house, on 25th june 2017 which was my birthday and my wife wanted to gift me my wished gift.
To my shock, mr ravi said, the product is not available and it will take minimum 6 days to arrive. And he said that he had a different demo/used product which is more effective than my chosen on and he convinced me by pushed sale method and i paid off the entire payment of 25, 000/- for the demo piece.
However in the deep of my mind i was not at all satisfied as the demo piece had scratch and was old. So after swiping the card for 25k, i told them to not send the demo piece and i will wait for the original chosen model home gym 2000. Mr ravi agreed to it and he said not to worry. He will freeze the booking for the home gym 2000 model at 38, 000/- (3, 000/- more from the initial price as he said will be the total tax).
I then went to goa for vacation and came back on 3rd july 2017. I was shocked to know that mr ravi was ignoring my phone calls and once he picked up when i called from a different number. He said that the product went through some up-gradation and the price went up to rs. 56, 000/- from initial rs. 35, 000/- which is rs. 21, 000/- more than what we agreed for initially.
So now as i understood he misold the product i am resquesting him to cancel the order and payment. He is saying that i need to talk to the manager as they don’t have refund policy. From that day he never picks up my call and i am going round and round through different person
explaining the same thing again and again.
In the mean time i got a receipt from stayfit
of rs. 25, 000/- thanking me for the purchase of the demo piece.
I am being so deeply cheated because of my trust on stayfit
. Please help.
Stayfit customer support has been notified about the posted complaint.
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