Stayfit Complaints & Reviews

I was getting calls from stayfit for subscribing to AMC for my gym bicycle. Since there was an odd sound coming from bicycle, i subscribed to AMC and asked service person to repair. Service person came when I wasn't at home, repaired and said everything is fine and collected the subscription fee of 2500 . Service was done when I wasn't at home. When I checked the cycle after a few days, I found the same sound coming from bicycle. I called customer care and informed them. The service person came again to repair, told me that a tension nob needs to replaced and he would do it in two days. After that despite calling customer care everyday, they are telling that they would send and have it rectified. But nobody comes. So, stayfit cheated me by collecting the subscription without rectifying the issue. They have to refund 2550 and compensation of 10000 rupees for cheating and collecting money in the name of subscription without rectifying the issue, lying to the customer that the issue is rectified just to collect money by taking my mother's signature who doesn't know about these items.

Hi,

I have a raised a complaint on 23rd Feb 2023. It's about belt issue in the rowing machine product I bought from them during covid time. After multiple followups they fixed a belt in May 2023 which went bad with in 3 times o[censored]sage. They charged me 1250 rupees for this.
I called them again, no one is turning up to repair. Kindly help. I am tired of following up with them.

Thanks
Suneel

Kindly give me a call to explain the fraud by the stayfit showroom located in vontikoppal mysore

Equipment not switching on

Your people has taken the treadmill PCB Two times in just one month, more than 10 days each time for getting off suddenly approximately after 23min of walking on treadmill and now it’s reduced to 16min and they even charged INR.3000. So if you can’t give a proper service please close your brand in India

I've visited A.S Rao Nagar branch on 20/11/21 and purchased the cross trainer DE 15 A and it got delivered on 22/11/21 and installation was done on same day. After one day I am facing an issue with it lot of noise on 23/11/21 . I called to showroom it fix the issue and technician cam on 24/11/21 to fix issue and told issue got fixed after I used it same day evening again same noise issue, I get the old stock product. Again I am requesting...

I purchased 1 stayfit CTX-5 from Tirupathi. AP. Dealer for home use.Since one year it’s not working. From day one I am complaining. They attended many times but not yet rectified. I am very unhappy with this. Ravikumar Reddy.

This is brought to your notice that I am facing a service issue on warranty treadmill product model I1A bought on 13 Feb 2021. The product is still under warranty.

I had a service issue and reported to local service support contacts of Stayfit and they have identified the issue with the Motor and Service executive and have collected both the Motor and Motherboard and sent it to the Banglore office for review and repair.

After several call enquiries, I came to know the motor is NR and they are about to send a new motor. Service executives are not lifting my phone and no proper response from the team.

Every time i make a call, I have been informed that there will be an update in 3 days. I am really not happy with the services and making me regret why I have taken the Brand Product of Stayfit.

The product has been down for more than 1 month now. Please expedite the service issue and fix the service as soon as possible. Kindly share the escalation contacts to expedite the situation.

Product bought date :[protected]
Service attended date :[protected]
Ref Number # 24937
Model : I 1A
Motor and PCB removed and sent to Bangalore.

One service guy had taken my treadmill mother board for repair 10 days back he is not responding nor picking the call... I am using your product from last 5 yrs... Such a bad service I haven't seen in my life
Please look into matter and ten days is too much not even giving me the updates about it not acceptable

Contact number - [protected]

My I5 Treadmill, been showing a error called E7 for past 19days, since then i have been calling and registering a service every day, i haven't got any response from them. i would like to file a complaint against the Stayfit farm. please let me know how to proceed.

To:

The Management,
Stayfit Health & Fitness World Pvt. Ltd
Stayfit Towers
# 580, 11th Main, 36th Cross,
5th Block, Jayanagar,
Bangalore - 560 041, INDIA

Dear Sir/Madam,

We do hereby seek Grievance Redressal at Appellate Authority / Stayfit Management Team.

We had purchased a new motor from you to replace our faulty motor of the treadmill.
We have paid Rs 4500 to your esteemed organization for the service rendered and stayfit service technician installed/replaced a new motor during the month of March 2020.
As per the company policy we were promised a warranty of 6 months.

We would like to let you know:
• That, the new motor worked for barely 4 months.
• That, we have filed a complaint about this issue within the warranty period.
• That, the stayfit technician attended and took away faulty parts and issued acknowledgement for the same within warranty period.
• That, we had sent several emails/placed several calls regarding the grievance but all efforts were in vain.

We tried to work with people at every customer service escalation matrix such as customer care, level 1 escalation and level 2 escalation, they denied us to cover warranty and demanded another Rs.4500.

It is further submitted that the above said act on your part has caused great loss and damage besides health issues (without exercise as the machine was not working), trauma, inconvenience and money loss.

In such facts and circumstances, as stated herein above in the present Grievance Redressal, I, as a consumer of stayfit, do hereby call upon you the addressee, replace/repair the said services (treadmill motor) immediately.

Thank you.
Ishwara Bhat / Suneel / Sudheer

I ordered two items got only one and for other they are asking us to go to their store. My place is far from their store, Isn’t it their fault not delivering the complete order and they should send it to us. Very bad customer support.

Treadmill is not working. There is some sound from it

Poor service response. I wanted to re-install my stayfit treadmill. I requested the service on 12 september 2018. I was assured that the technician would attend to it on 14th september. I took leave from office and waited... No one turned up. Again i called on 19th september and was told that he would come on friday. Again i took leave to get this done... So far no one called or come... I called at about 12pm.. I was told that the technician would come within 1 hour... So far no calls... Poor service

Hi team,

With in the 1st year am seeing lot of issue and raised complaint.
Even though service engineer done service still am seeing same issue.
Service engineer is saying, i am not aware of the issue.

Immediately after first year completion, service engineer is asking 3000rs to fix mother board issue.
Event though this issue is present during first year.

Purchased from hubli karnataka.After sales free service not provided since last two quarters, the service provider will phone at peak time when busy then also asks to call back when we are free and when called back does not attend. Today also contacted but behaved arrogantly and when I told him that I will approach hireups he told to file complaint, hence this complaint. Also he asked whether I need service or not--who is this fellow to ask a customer such questions? Whether or not you provide the customer service manners training? Pl reply and do needful

I wanted home gym 2000. Enquired with jayanagar 5th block stayfit center.

Salesman ravi said there was an offer going on so i would get the product @35, 000/- and said the product is available in the showroom and asked me to come and check.

I went to stayfit center 5th block showroom which is about 22kmtrs away from my house, on 25th june 2017 which was my birthday and my wife wanted to gift me my wished gift.

To my shock, mr ravi said, the product is not available and it will take minimum 6 days to arrive. And he said that he had a different demo/used product which is more effective than my chosen on and he convinced me by pushed sale method and i paid off the entire payment of 25, 000/- for the demo piece.

However in the deep of my mind i was not at all satisfied as the demo piece had scratch and was old. So after swiping the card for 25k, i told them to not send the demo piece and i will wait for the original chosen model home gym 2000. Mr ravi agreed to it and he said not to worry. He will freeze the booking for the home gym 2000 model at 38, 000/- (3, 000/- more from the initial price as he said will be the total tax).

I then went to goa for vacation and came back on 3rd july 2017. I was shocked to know that mr ravi was ignoring my phone calls and once he picked up when i called from a different number. He said that the product went through some up-gradation and the price went up to rs. 56, 000/- from initial rs. 35, 000/- which is rs. 21, 000/- more than what we agreed for initially.

So now as i understood he misold the product i am resquesting him to cancel the order and payment. He is saying that i need to talk to the manager as they don’t have refund policy. From that day he never picks up my call and i am going round and round through different person explaining the same thing again and again.

In the mean time i got a receipt from stayfit of rs. 25, 000/- thanking me for the purchase of the demo piece.

I am being so deeply cheated because of my trust on stayfit. Please help.

We have purchased about 4 lakhs of equipment for our society. I contacted the Hyderabad office for some posters Yapraland instructions printouts on how to use the equipment.

Unfortunately, we have to chase up as the response is very poor. One cycle machine had a pedal removed almost 3 weeks ago. No information from the company. Please direct staff to be as enthused with after sales also, and not just smooth talk before sales.Very sad state

I have purchased d 15 crosstrainer from jayanagar 4th block bangalore showroom on 20.10.2016. I have been deceived by th sales person mr. Rakesh regarding the delivery. I told him i will carry the product in my car itself, he said that he will deliver it by saturday but i did not get the product on saturday, he did not turn uo to call and inform me about the delay in delivering it, then he said on sunday, but sunday also i did not get it, then he said monday, after calling him so many times he picked up the call and said it will be delivered by evening but again no response then he said by tuesday within 2 o clock, again no... Now he is telling he will deliver it on thursday... I want to know what exactly is happening.. I am very annoyed and completely lost faith on stayfit company... I am an existing customer and the way they are deciving me i am really pissed off... Very very very bad service and the way he is misguiding me i am totally irritated. Now tell me one good reason why i should by your product.

I had purchased a home gym from Stayfit & the cable got cut after use of around 4 years. I called the customer care & they sent the technician for visit & he collected the scrap cable & said that it will be installed in 2 days. But even after 4 days they didn't show up & then I again called the customer care for checking, it is then they are saying as my residence is too far for them to come and fix & it might take more than 2 days again.

Why can't they say this earlier, I would have installed in local.