Sterling Holiday Resorts — Extra Charge for Child + Advance Payment in Full

Sterling Holiday Resorts — Extra Charge for Child + Advance Payment in Full

S Swetaketu Sahu Sep 11, 2023 Sep 13, 2023 This thread was updated on Sep 13, 2023

We are members, and tried to book 2 rooms at Sterling, Yelagiri. We are a party of 4 Adults+1 Child, so we booked for 2 Rooms. However we faced following 2 Glitches: 1) While trying to enter total number of persons, it is not accepting the child. After checking with Reservations, I am told that there will be additional charges for the child to the tune of INR 885.00 per night. This charge is extremely high. 2) Since I am a member, we have to pay only Utility charges (meaning charges for electricity, water, laundry etc... etc, ). The last step of reservation says "full payment in advance". How can one ask for Utility Charges in advance EVEN BEFORE SUCH SERVICES ARE AVAILED OF ??? This is simply unheard of. Looks like Sterling Resorts is in a hurry to make some money out of it's unsuspecting members. Was this information helpful? No (0) Yes (0)
Sterling Holidays Resorts customer support has been notified about the posted complaint.
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Sterling Holidays Resorts Customer Care

from Mumbai, Maharashtra

Sep 13, 2023

Verified Support

Thank you for taking the time to share your recent booking experience at Sterling, Yelagiri. We sincerely apologize for any inconvenience you may have faced during this process, and we appreciate your feedback as it helps us improve our services.

We regret the confusion regarding the additional charge for your child. We understand your concern, and we will take this up with the Resort management team.

At Sterling Resorts, we highly value our members, and your feedback is o[censored]tmost importance to us. Rest assured, we are committed to addressing these issues and making your future stays with us more pleasant and convenient.

We hope you'll give us another opportunity to serve you better in the future. Your comfort and satisfaction remain our top priorities.

Sincerely,
Member Relations - Sterling.