Sterling Holiday Resorts — Fraud promises and delay to refund DP my money

Address:	Ahmedabad, Gujarat, 384002
Website:	www.sterlingholidays.com

R/P Sir/Madam
I would like to inform you that I received a call from Sterling Holidays stating that I have won 2N/3D stay and I should come there to collect the voucher. This incident happened in Mehsana on Sunday 28-th Dec. 2016. They called me in the Nabajivan Resturant, Ramosana Road, Mehsana and there we had attend a presentation and The sales employees convinced us into taking a holiday plan. They misled us by selling the 25 year membership plan, by saying that this is just a 2 years plan and you pay only Rs. 257010.00 for it, now you have to paid 40% down payment which is Rs. 82804.00, and they also told me that this payment will be 0% EMI for 12 months if i take the membership in my wife name then you have to pay Rs. 6900.33 and if i discontinue the membership then it will be cancelled and refund my money within 15 Days, so i agreed upon the deal and i have pay this amount through my Credit Card But when i took the credit card receipt then i saw the bill was Rs. 88602.54. At that time i asked them what is it? and i denies to take any membership and refund my money due fraud promises. Then they replied me it will be cancelled tomorrow now it not possible and cancellation will be take minimum 45 days. but cancellation process has not done then i call to customer relationship manager, he told me that one mail forward to [protected]@sterlingholidays.com so i forwarded a mail for canllation on dated 05/01/2017 and i received a mail on dated 06/01/2017 from their side and there clearly write down that one of their Executive will be get in my touch with in 2 working days but today 11/01/2017 and until nobody contacted me from their side.After the submit my cancellation mail i many times call their customer contact no.[protected];[protected] but they always tell me wait for 2 working days and 6 days already gone but until not get any positive response from their side...always they have told me that 'your cancellation request has gone to sale department for approval, they contact you within 2 working days and you also get a approval mail'. But i have not get any phone call or mail from your side. only i have know my cancellation reference no. which is 02524519.

So i requested to you please take needful action about this matter and refund my money as soon as possible. i am still awaiting for approval of my cancellation.
my Application Form No:[protected].

Thanking you

Nabin Kr. Das