[Resolved]  Sterling Holiday Resorts India Ltd. — Non refund of Rs 24255 /-

Address:

Mumbai City, Maharashtra

Sir, I have a complaint against sterling holidays resorts india limited. They have cheated me and did not return my money rs. 24255 despite cancellation request sent by me within the prescribed time frame. The details are as under : When I was shopping at a mall, a company person came to me and told that there will be a lucky draw in the company and noted my details. On next day, I received a call that you are the lucky draw winner and to collect the winning prize I was told to go to The Raghulila Mall situated in kandivali west along with my wife. When I went to the mall, two employees of the company counciled me to take the plan of holidays. They said that they will arrange a foreign tour with concession on the tickets, they also provided a free coupon for stay at different places in India in Sterling Holidays resorts. Looking at the attractive promises and various discounts offered, I agreed to take the plan. They immediately asked for my credit card for payment of initial amount of rs 24255 on 24th march 2013. When received my credit card statement in april 2013 I observed that company has debited twice the same amount of rs 24255 . First on 24th March 2013 and second on 3rd April 2013 . When I contacted the company people they asked to provide the statement of credit card and amount not valid will be refunded. Despite my best effort it was not refunded. Further company started debeting Rs 18191 from my credit card account. When I received monthly credit card statement for the month of May 2013 I figured that they had again debited twice the amount of Rs 18191.00 on 7thMay 2013. Looking at the frawd being made by tye company I requested to cancel my membership and refund the total amount already debited by them but despite my cancellation request they continued to make efforts for debiting from my credit card the amount of Rs 18191.00 which was rejected by the credit card company because I cancelled the credit card and made complain to credit card company of SBI. As such company has deducted in total from my credit card as under: Rs 24255 on 24th march 2013, Rs 24255 on 3rd april 2013, Rs 18191 on 7th may2013, and Rs 18191 on 7th may 2013 Total: Rs 84892 /- After several follow up with credit card company, I got refunded pertaining to only three entries as under: 1st entry, dated 24th march 2013 was neither reversed by the credit card company nor refunded by the sterling holiday company. Despite my several request made online and meetings with company employees I did not get my money refunded. I also will forward the mails that I wrote with their replies on it which will help a lot to understand the case better. From: S.N Verma [protected]