Sterling Holiday Resorts India Ltd. — Unauthorized ecs consent instead of pdc option & unethical customer services

Address:	Chennai, Tamil Nadu, 600 020
Website:	www.sterlingholidays.com

I am Manish Shah, a customer of Sterling Holiday Resorts India Ltd. My customer id is 1219805 and I have registered for SHVOP Product plan on date 21-Apr-15.

Sterling Holidays Resorts (India) Ltd, executive Mr Vedang Vaishnav from Ahmedabad had introduced me to Sterling holiday resorts during one of the similar event happened at Vadodara at Cargo Motors in the month of Apr'15. At the time of joining I gave him a couple of cheques for down payment & EMI of Rs.27, 043.00 and Rs. 7811.00. We agreed to join with the mode of EMI payment option as cheque as tick in the Application form for purchase of SHVOP, Form number[protected] dated 15-Apr-15, for which I have a customer copy with me.

We were also promised by Mr Vedang Vaishnav and his senior for HFRP benefit for Rs. 31, 000 as for giving three references on the date of joining. Further we were told that only four installments are to be paid by us initially, then once we can plan a holiday and if we like the resorts we can continue with sterling resorts otherwise we can quit the plan. We agreed to above and joined sterling resorts, but I am really very sorry to say that your executive Mr Vedang Vaishnav cheated on us.
(i) My mode of payment which was through cheque was changed to ECS without any prior consent or notice to me. When I came to know about that it was too late, my another three installments were already cut. ie. I had paid for eight installments instead of four, before planning a holiday. I asked Mr Vedang Vaishnav through mail send on 30-Oct-15 (copy attached) to hold the installments until I take the experience of your resorts and also to return the extra installments that have been cut without my consent. Your executive didn’t take any steps regarding this and in the process my two other installments were also deducted through ECS. Total amount taken by Sterling Holidays Resorts (India) Ltd, is Rs.27, 043 (DP) + Rs. 7, 811 (PDC) + Rs. 54, 677.00 (ECS- W/o our Consent) = Rs. 89, 531.00
(ii) I was also promised Rs 31000 as HDFC Visa Gift Card (HFRP) for giving three references but that also I have not received till date, which is against the ethics of any company or the executive which was assured during the sales and we have in writing with own handwritings of Mr. Vedang.
(iii) As Mr Vedang Vaishnav was the person who introduced me to this plan I requested him to do the needful some two months ago but no action has been taken by him, and above that he never answers or picks our call. on his last meeting held at our residence on 19-Nov-15, he again assured us as a part of retention and his request that he had already talked with his manager Mr. Balbir Singh for return of all the additional EMI's deducted after our mail communication to him which we send in the month of Sep-Oct'15.
(iv) Priority given to non-members of Sterling for holidays booking which i came to know while booking seeing the availability of Daman Resort, when i inquired thru telephone they told the availability is not there but when i am seeing the availability as a guest on the website for the same resort and same dates then it is available.

On 19-Nov-15, below things were discussed and agreed by Mr. Vedang Vaishnav for which we have written paper from his side.

Extension of all the offers validity to be extended for 3 years + 1 year extendable from the date when our excess deducted EMI has been refunded back, as the issues are going on and we don’t have trust on the company any more but still after so much request we agreed to avail the offered holidays.
4N / 5D @ SHRIL
7N / 8D @ RCI (India/Abroad)
Rs. 2000.00 Resort Credit Vouchers
Rs. 31000.00 HDFC Visa Plastic Gift Card (HFRP)
2 Year RCI Enrollment Free
No ASF to be paid for the Offered holidays, needs to only pay once we start availing routine holidays.
Subsequently Mr. Bhanu (Manager of MR. Vedang) also spoke to me twice individually and thru conference call with Mr. Vedang on 17-Dec-15 and assured us that the money will be refunded at the earliest and they both were suppose to visit again Baroda for personal meeting in the 3rd week of of December but on all the dates of meeting they were not coming and before 2 hours of the meeting time they used to call me and convey me about not being able to come due to some or other reasons which I feel that they are just passing on time and are not interested in giving the customer support and services.

I have been cheated and would like to have my all money refunded with market rate of personal loan interest from the date it has been deducted till the date it will be paid to us as I don’t trust the company or its employees any more.

Today with no option left I have done the stop payment of the ECS.

Even i am not getting proper support from their Customer Relationship Department, as per their last email dated 14-Jan-16, they were suppose to give me the solution on or before 18-Jan-16, but till date (1-Feb-16) nobody has reverted back nor i have got any solution for my problems.

I would sincerely urge the public not to enroll for any of the STERLING HOLIDAY RESORTS (INDIA) LTD products.