[Resolved] Sterling Holiday Resorts — Membership Cancellation and Refund Money

sagarrdalvi

from Nashik, Maharashtra

Address:	Nashik, Maharashtra, 422013
Website:	www.sterlingholidays.com

Hi this Sagar Dalvi from Nasik Membership ID 1230283, I had lot of discussion regarding the cancellation of my membership with surat office, Chennai office, Thane office, Andheri office, Customer care center .
So I am giving all details regarding this
1. 15July I accept membership at Nashik
2. 19July Due some my family issue I am not able to pay the money furthermore so I decided to cancel the membership. I called to Sterling Holidays Customer service [protected] at 5.27 pm. They said like that they don’t have any information about me so they can’t forward the cancellation request. They give Pune Sterling Holidays Customer service center no.
3.20July call to Pune Sterling Holidays Customer service center no. [protected] at 9.42 am for the cancellation of my membership but they don’t have any personal data regarding my membership. They told me that your membership ID still not generated so when your membership ID generated then you call to Sterling Holidays Customer service center no. and put cancellation request.
4. 21July call to Sacnin Kamat (Team Manger Customer Acquisition) at 9.51am He also said like when your membership ID generated then you call to Sterling Holidays Customer service center no. and put cancellation request as well as informed me.
5.21 July call to Mr. Nilesh Patil Executive at Surat office at 3.13pm for regarding the cancellation of my membership he said contact Mr. Sachin Kamat.
6.22 July again to Mr . Sachin Kamat at 10.05am call for follow up for membership ID generation as well as regarding the cancellation of my membership He said Don’t worry I will follow up.
7. 25 July again to Mr . Sachin Kamat at 11.27am call for follow up for membership ID generation as well as regarding the cancellation of my membership He said Don’t worry I will follow up.
8.27 July again to Mr . Sachin Kamat at 04.33pm call for follow up for membership ID generation as well as regarding the cancellation of my membership He said Don’t worry I will follow up.
9. 29July call received from Sterling Holidays Customer service center (No. [protected]) at 04.12pm the executive said like that your membership ID Will generate in 2-5 days.
10.5Aug at 10.54am I called to Sterling Holidays Customer service center no[protected] and asked them that my membership ID still not generated and how much time it will required 12pm the executive said like that your membership ID Will generate in 2 days and It will send to your registered mail ID as well as your register mobile no.
11. Next day I got SMS as well as Email i.e. on 6Aug
12. On 8Aug Monday at 9.49am I called to Sterling Holidays Customer service center no[protected] and asked them that about procedure for cancellation of membership, the executive said like that put the mail on [protected]@sterlingholidays.com for cancellation of membership with your member ID.
13. So on 8Aug Monday at 10.12am I send the mail for cancellation of membership with your member ID at on [protected]@sterlingholidays.com and as well as also informed to Mr Sachin Kamat through mail.
14. No feedback from your team so again sends a mail on 11 Aug at 2.33pm for follow up
15. 12Aug 1.15pm I called to Sterling Holidays Customer service center no[protected] and asked them that status about cancellation of membership the executive said like that no yet any clearance from Surat office then & then he will take some action.
16. On same day i.e.12 Aug called to Mr. Sachin Kamat at 2.06pm call for follow up for status about cancellation of membership
And at last on 16 Aug 2016 at 7.11pm a call from Surat Office he asked me how and when you informed to our team regarding cancellation of membership.
17. then on 15sep i got assurance that refund was processed and received at end of September month but i didn't received refund.
18.then i contact to thane sterling legal account dept they said we didn't received any approval for cancellation of your membership. so you contact to mr. sachin Kamat
since 19 july i trying to cancellation of membership but Mr. sachin Kamat (Team Manger Customer Acquisition-Surat team)
not picking my phone if contact with unknown number he recognize my voice and cut the phone this happen so many times
i send mails to [protected]@sterlingholidays.com for cancellation of membership with my member ID but no auto response.

I filed a complain on 19 july, 2016 and since then Sterling has not been even responding to my emails. I have been sending emails to them every single day but they are not responding.
I have also been calling their toll free number and they ask me to call the local branch, when I call the local branch I am being told that I need to call on the toll free number.
One day they say that my refund has been processed and the other day they say that it has not been processed and they don't even know when will it be processed.
Somebody from the media, newspaper, news channel please contact me as I need to get these people on news paper for such a fraud.
Can someone please help me in filing a complaint in the consumer court against this fraud company

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Jan 2, 2017

Complaint marked as Resolved

First of all thanks to INDIAN CONSUMER COMPLAINTS FORUM because of them sterling holiday notify my complaint. After posting complaint on INDIAN CONSUMER COMPLAINTS FORUM website I got call within 24 hrs. The sterling Holiday executive interrogated me as they are police and I am criminal. As I written in my complaint, I given very much detailed about phone calls and mails to everyone. I have all kind of proofs against them so finally they are on back foot and also I took all kind of follow-up and always tried to talk with senior. Daily I called to 6-7 persons of different post and location as well costumer care for 25-30 min each. Almost 400-450 calls yet I have done to them and more than 100-110 mails. I also put my complaint on this website also same kind of website. Also I used tweeter handle to tweet against them. AND THIS IS FINALLY I GET MY MONEY REFUND BUT REALLY IT REQUIRED VERY HARD WORK. VERY SOON I AM GOING START ONLINE PETITON AGAINST ‘STRLING HOLIDAYS’ also on tweeter as well on Facebook also SO I REQUESTED TO ALL OF YOU TO JOIN WITH ME AND SUPPORT ME.

Sterling Holidays Resorts customer support has been notified about the posted complaint.

Dec 01, 2016

Updated by sagarrdalvi Within 24 hrs I get call from sterling holiday's Chennai office for the first time thanks to INDIAN CONSUMER COMPLAINTS FORUM. The executive do the all formalities and investigation but when I am telling them that MR. SACHIN KAMAT told me to accept welcome call and when your membership ID generated then put cancellation request. The executive didn't accept it.
now he tell me wait for next 7 days.
lets hope for best...

Dec 02, 2016

Updated by sagarrdalvi Hi this Sagar Dalvi from Nasik Membership ID 1230283, I had lot of discussion regarding the cancellation of my membership with surat office, Chennai office, Thane office, Andheri office, Customer care center .
So I am giving all details regarding this
1. 15July I accept membership at Nashik
2. 19July Due some my family issue I am not able to pay the money furthermore so I decided to cancel the membership. I called to Sterling Holidays Customer service [protected] at 5.27 pm. They said like that they don’t have any information about me so they can’t forward the cancellation request. They give Pune Sterling Holidays Customer service center no.
3.20July call to Pune Sterling Holidays Customer service center no. [protected] at 9.42 am for the cancellation of my membership but they don’t have any personal data regarding my membership. They told me that your membership ID still not generated so when your membership ID generated then you call to Sterling Holidays Customer service center no. and put cancellation request.
4. 21July call to Sacnin Kamat (Team Manger Customer Acquisition) at 9.51am He also said like when your membership ID generated then you call to Sterling Holidays Customer service center no. and put cancellation request as well as informed me.
5.21 July call to Mr. Nilesh Patil Executive at Surat office at 3.13pm for regarding the cancellation of my membership he said contact Mr. Sachin Kamat.
6.22 July again to Mr . Sachin Kamat at 10.05am call for follow up for membership ID generation as well as regarding the cancellation of my membership He said Don’t worry I will follow up.
7. 25 July again to Mr . Sachin Kamat at 11.27am call for follow up for membership ID generation as well as regarding the cancellation of my membership He said Don’t worry I will follow up.
8.27 July again to Mr . Sachin Kamat at 04.33pm call for follow up for membership ID generation as well as regarding the cancellation of my membership He said Don’t worry I will follow up.
9. 29July call received from Sterling Holidays Customer service center (No. [protected]) at 04.12pm the executive said like that your membership ID Will generate in 2-5 days.
10.5Aug at 10.54am I called to Sterling Holidays Customer service center no[protected] and asked them that my membership ID still not generated and how much time it will required 12pm the executive said like that your membership ID Will generate in 2 days and It will send to your registered mail ID as well as your register mobile no.
11. Next day I got SMS as well as Email i.e. on 6Aug
12. On 8Aug Monday at 9.49am I called to Sterling Holidays Customer service center no[protected] and asked them that about procedure for cancellation of membership, the executive said like that put the mail on [protected]@sterlingholidays.com for cancellation of membership with your member ID.
13. So on 8Aug Monday at 10.12am I send the mail for cancellation of membership with your member ID at on [protected]@sterlingholidays.com and as well as also informed to Mr Sachin Kamat through mail.
14. No feedback from your team so again sends a mail on 11 Aug at 2.33pm for follow up
15. 12Aug 1.15pm I called to Sterling Holidays Customer service center no[protected] and asked them that status about cancellation of membership the executive said like that no yet any clearance from Surat office then & then he will take some action.
16. On same day i.e.12 Aug called to Mr. Sachin Kamat at 2.06pm call for follow up for status about cancellation of membership
And at last on 16 Aug 2016 at 7.11pm a call from Surat Office he asked me how and when you informed to our team regarding cancellation of membership.
17. then on 15sep i got assurance that refund was processed and received at end of September month but i didn't received refund.
18.then i contact to thane sterling legal account dept they said we didn't received any approval for cancellation of your membership. so you contact to mr. sachin Kamat
since 19 july i trying to cancellation of membership but Mr. sachin Kamat (Team Manger Customer Acquisition-Surat team)
not picking my phone if contact with unknown number he recognize my voice and cut the phone this happen so many times
i send mails to [protected]@sterlingholidays.com for cancellation of membership with my member ID but no auto response.

I filed a complain on 19 july, 2016 and since then Sterling has not been even responding to my emails. I have been sending emails to them every single day but they are not responding.
I have also been calling their toll free number and they ask me to call the local branch, when I call the local branch I am being told that I need to call on the toll free number.
One day they say that my refund has been processed and the other day they say that it has not been processed and they don't even know when will it be processed.
Somebody from the media, newspaper, news channel please contact me as I need to get these people on news paper for such a fraud.
Can someone please help me in filing a complaint in the consumer court against this fraud company

Within 24 hrs I get call from sterling holiday's Chennai office for the first time thanks to INDIAN CONSUMER COMPLAINTS FORUM. The executive do the all formalities and investigation but when I am telling them that MR. SACHIN KAMAT told me to accept welcome call and when your membership ID generated then put cancellation request. The executive didn't accept it.
now he tell me wait for next 7 days.
lets hope for best...
I am very much mentally harassed by this company's people everyone aware from this company

Dec 11, 2016

Updated by sagarrdalvi 11days were completed but no response from sterling holiday's Chennai office.
The executive called before 11day and said wait for 7 days we contact you.
but unfortunately still no response.
I think sterling holidays company doesn't bother their complaints
whether customer take follow up personally or put complaint on INDIAN CONSUMER COMPLAINTS FORUM
Their attitude towards customer is only to cheat people and grabbing money by giving false commitment.
As per INDIAN CONSUMER COMPLAINTS FORUM complaints record about 78% complaints are still not resolved and sterling holiday doesn't bother anything
This is very unreliable approach for every customer...

Jan 02, 2017

Updated by sagarrdalvi Thanks to INDIAN CONSUMER COMPLAINTS FORUM