[Resolved] Sterling Holiday Resorts — No resort is never available on days I have asked

Naveen Mehrotra

from New Delhi, Delhi

Address:	New Delhi, Delhi, 110027
Website:	www.sterlingholidays.com

My membership number is 70356 and i am a member i don't even remember.. May be 15 years now. Tragedy is that i have never ever been able to use my vacation week ever in my life. Only once about 10-12 years back i took for manali which was also not used as i did not like the room i was given. So practically i have never used my vacation week with sterling ever since i have taken the membership.
Recent example is - i asked for 27th june to 29th june at mussoorie and i was told that nothing is available on these dates and i should try 28the june to 30th june. Now when i sent request for 30th june to 2nd july, again there is nothing available and i am asked to book for 2nd july to 4th july.

I am really disappointed and i think i made a big mistake by taking the membership as you can also see that my days have always lapsed and i have never used them.

Naveen mehrotra

Membership number - 70356

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Jul 20, 2017

Complaint marked as Resolved

Sterling Holidays Resorts customer support has been notified about the posted complaint.

Verified Support

Jun 19, 2017

Sterling Holidays Resorts Customer Care's response Dear Naveen,

We hope our executive has been in touch with you and resolved your queries. Thank you.

Sincerely,
Member Relations - Sterling Holidays.

Jun 20, 2017

Updated by Naveen Mehrotra Yes! Your executive did contact me but that was a mere formality as I have put in a complaint here. I was offered week days by your executive which were of no use and finally he gave me dates and clearly told me that he is over booking the resort which was very funny and stupid thing to do. You know resort is sold out and you are still booking the same. Any ways as expected this morning I received a call from your executive that my booking is wait listed and will be confirmed only if there is any cancellation. I don't understand if I should pack my bags and wait for any cancellation to get the room or just do nothing. This is very illogical and unrealistic. As I cant live in uncertainty, I have send an e-mail and getting my booking cancelled.

ONCE AGAIN A HUGE DISAPPOINTMENT FROM STERLING. NOT EVEN GETTING A DECENT PRICE IN THE MARKET OTHERWISE WOULD HAVE SOLD MY SHARE.

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Comments

Naveen Mehrotra

from New Delhi, Delhi

Yes! Your executive did contact me but that was a mere formality as I have put in a complaint here. I was offered week days by your executive which were of no use and finally he gave me dates and clearly told me that he is over booking the resort which was very funny and stupid thing to do. You know resort is sold out and you are still booking the same. Any ways as expected this morning I received a call from your executive that my booking is wait listed and will be confirmed only if there is any cancellation. I don't understand if I should pack my bags and wait for any cancellation to get the room or just do nothing. This is very illogical and unrealistic. As I cant live in uncertainty, I have send an e-mail and getting my booking cancelled.

ONCE AGAIN A HUGE DISAPPOINTMENT FROM STERLING. NOT EVEN GETTING A DECENT PRICE IN THE MARKET OTHERWISE WOULD HAVE SOLD MY SHARE.