[Resolved]  Sterling Holiday Resorts — transfer of ownership

My father was the primary owner of the membership. He passed away 8 years ago. We submitted all documents required to change the membership to my mom's name immediately after he passed. But, nothing has happened till now. To add to that, they lost all of the original documents we submitted when they moved offices. One of the most horrible customer experiences that i've ever had to face.
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Oct 1, 2017
Complaint marked as Resolved 
Sterling Holidays Resorts customer support has been notified about the posted complaint.
Verified Support
Aug 31, 2017
Sterling Holidays Resorts Customer Care's response
Dear Jegan,

We apologize for any issues caused to you inadvertently on our part. Pl provide your contact no/membership ID with us at [protected]@sterlingholidays.com and we’ll look into it immediately. Pl share the reference number 03182992 in your email.

Sincerely,
Member Relations - Sterling Holidays.
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    Citi Tower, No.7, 3rd Cross Street, Kasturba Nagar, Adyar, Chennai, Tamil Nadu, India - 600020
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