[Resolved] Sterling Holiday Resorts — You wont be able to enjoy holidays even after owning a membership | |||||
As a Sterling resort member from past 15years i would like to share my experience with people who might be planning to buy a new membership with STERLING HOLIDAY RESORTS. We are a regular traveller but everytime we plan our holidays we need to beg sterling to confirm our bookings. Whether its a peak season or OFF season sterling executive will give its members only one answer SORRY SIR ALL ROOMS ARE FULL ON THE PREFERRED HOLIDAYS THAT TOO CALLING THEM BEFORE A WEEK OF CHECK IN DATE. AND ASK TO CALL BACK LATER IF YOU CALL THEM AGAIN STILL SAME ANSWER ITS LIKE THEY ARE SAYING YOU ARE A FOOOOLLLLL FOR OWNING A MEMBERSHIP. But you call up the local property where you want to travel they always have rooms available. why ?? because non membership tariff is 500% more than the price of members tariff. Being a member also you dont have any rights to plan your holidays on your dates, you need to reschedule your plans to off season where the resort will have 90% availability in that case even if you ask for guest room or studio they will not give you. They will tell you to take 1 bhk or 2 bhk because that will fetch them more money then a standard rooms. WHAT IS MEMBERSHIP ACCORDING TO STERLING- YOU PAY US TO GROW AND GIVE US RIGHTS TO PLAN YOUR STAY AS PER OUR LIKING. Was this information helpful? | |||||
Aug 7, 2021 Complaint marked as Resolved | |||||
2 Comments | |||||
Comments
Dear Mr. Yusuf Nihal Ghani,
We hope our Member Relations executive has taken good care of your concerns and queries regarding reservation. Please feel free to reach out to us for any further assistance.
Sincerely,
The Sterling Holidays Team
We hope our Member Relations executive has taken good care of your concerns and queries regarding reservation. Please feel free to reach out to us for any further assistance.
Sincerely,
The Sterling Holidays Team
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+91 44 3357 3300
Citi Tower, No.7, 3rd Cross Street, Kasturba Nagar, Adyar, Chennai, Tamil Nadu, India - 600020
We are regretful to learn that you have been facing difficulties in making your reservations. Kindly share your membership and contact details with us at [protected]@sterlingholidays.com so that our Member Relations executive can understand your experience better and address your concerns suitably.
Sincerely,
The Sterling Holidays Team