[Resolved] Sterling Holidays — mis guided | |||
we have been misguided by sales representative of this company. we paid an amount of Rs. 18857 as down payment. and we were provided 12 free nights to stay as complimentary coupon. but later on when we tried to book the resort, they started making excuses like, resort is under construction, booking is full and then they stopped picking up our calls. then they deducted first EMI which we signed at time of down payment i.e Rs. 7100.00. now we are really fedup with these people and want to quit the membership. and we advice the company to suspend the representatives who are spoiling their image. Was this information helpful? | |||
Complaint marked as Resolved
Sterling Holidays Resorts customer support has been notified about the posted complaint. Verified Support Dec 10, 2014 Sterling Holidays Resorts Customer Care's response Dear Mr. Ranjit82, We regret the inconvenience caused to you. Kindly mail us your contact details at online.[protected]@sterlingholidays.com so that our executive can address your concerns at the earliest. Sincerely, Member Relations - Sterling Holidays | |||
 5 Comments | |||
Comments
i will wait till 31 dec 2014. if any possitive action is not taken, then i will move further to consumer court and to other
related organisations.
related organisations.
kumarsunil8319's reply, Oct 11, 2018
Dear Sir,
have your problem been resolved, as i am also facing same issue
have your problem been resolved, as i am also facing same issue
Hi, this is case of fraud and cheating by Brands like sterling India.
there was a call to my wife in the month of march 2018 from sterling holidays by mr. gaurav kumar saying that she has been selected to get some holiday free offers. we both went there but there they started selling their product with lots of offer like free coupon, with easy payment terms (EMI) with flexibilty of payment. considering that we purchased a plan with downpayment of 27000 and all documentations has been done with 1 day by them considering their year end of march 31st. we discussed all possible terms and conditions and even they said that in future if we want we can cancel the membership. till date we have paid more than 54, 000. we have been allocated a customer service manger Mr. Parmesh from Raipur region.
after getting membership, we tried to arrange a visit but they said that only after payment of 6 installments we can avail service, then we tried using free coupon, which they denied on the ground that free coupon can be used after 3 months. then after 3 months we contacted them, then they said at some places rooms are not available and at some places its off seasons.
considering the kind of their service response we decided to cancel the membership and we called them but at this time their behaviour was too rude, saying they will not pay a single penny, when i told them that their representative have told us that cancellation can be done in future. even he with rough tone asked me to give them proof. and said " do whatever you want to do, you will not get any refund".
there was a call to my wife in the month of march 2018 from sterling holidays by mr. gaurav kumar saying that she has been selected to get some holiday free offers. we both went there but there they started selling their product with lots of offer like free coupon, with easy payment terms (EMI) with flexibilty of payment. considering that we purchased a plan with downpayment of 27000 and all documentations has been done with 1 day by them considering their year end of march 31st. we discussed all possible terms and conditions and even they said that in future if we want we can cancel the membership. till date we have paid more than 54, 000. we have been allocated a customer service manger Mr. Parmesh from Raipur region.
after getting membership, we tried to arrange a visit but they said that only after payment of 6 installments we can avail service, then we tried using free coupon, which they denied on the ground that free coupon can be used after 3 months. then after 3 months we contacted them, then they said at some places rooms are not available and at some places its off seasons.
considering the kind of their service response we decided to cancel the membership and we called them but at this time their behaviour was too rude, saying they will not pay a single penny, when i told them that their representative have told us that cancellation can be done in future. even he with rough tone asked me to give them proof. and said " do whatever you want to do, you will not get any refund".
Sterling Holidays Resorts Customer Care's response, Oct 11, 2018
Verified Support
Dear Kumarsunil,
We are deeply concerned about your feedback and would like to assist you regarding any issue your are facing. Kindly inbox us your contact details so that we can get in touch with you. You can also mail your contact details to [email protected]
Sincerely,
Member Relations - Sterling.
We are deeply concerned about your feedback and would like to assist you regarding any issue your are facing. Kindly inbox us your contact details so that we can get in touch with you. You can also mail your contact details to [email protected]
Sincerely,
Member Relations - Sterling.
problem has not not yet been resolved
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+91 44 3357 3300
Citi Tower, No.7, 3rd Cross Street, Kasturba Nagar, Adyar, Chennai, Tamil Nadu, India - 600020
please check the details as below :
Ranjit singh
mobile : [protected]
[protected]@jaspoindustries.in
i will send the contact details to the said mail id also..
regards,
Ranjit singh