[Resolved]  Sterling Holidays — Misguiding & Fraud

Address:

New Delhi, Delhi

I bought a policy (ID:1213784) from Sterling Holidays on 29th March '14 and a lot of promises were associated with this purchase. Their agent Mr. Vikas (+91-[protected]) assured me time and again that all these promises will be fulfilled as and when needed. I was promised a complimentary international vacation anywhere in Asia for 7 days for a couple, after paying a downpayment and 4 emi which amounts around Rs.50, 000/- . Also I was told by Vikas that I will be able to break up this week’s duration into multiple points of stay. But it is now only, that it has been brought to my notice that this offer is valid only for Thailand, Philippines and Malaysia since this is welcome holiday not all the resorts listed provide this facility. In addition, for this entire period, I will be given a stay only at a single location. Vikas assured me that booking a resort for specific dates as per my convenience will not be a problem. But on the dates specified by me, i.e. from 10th to 17th of Sept, 2014, none of the resorts in any of the above mentioned places is available. I have been writing to Sterling Holidays continuously to seek clarification, but it has never been fruitful. Infact I emailed them for cancellation of my policy but after just a acknowledgement mail there has been no actions from there end. And, on top of that money is continuously getting deducted from my account as they have my credit card details. This has left me in a complete state of shock. I have been keeping my plans for making travel reservations on hold just as to get confirmation on my holiday booking, but now I don’t know what to do. I still have to pay 2 more EMIs in order to be eligible to make the booking, but I already know that on the desirable dates, none of the properties is available. Should I just forget about Rs.36000/- that I have already paid and move ahead. Or should I pay them the remaining amount i.e. around Rs.12000/- and keep on waiting for the offers to be redeemed. I have been continuously calling and writing to Vikas for all my concerns, but I have always faced disappointment and humiliation. He either stops answering my calls or just blocks my calls and texts. This is sheer inconvenience and act of cheating that Sterling Holidays is committing to its customers. Such a fraud company should not be authorized by the Govt. of India itself for carrying out its cheater business in the market.