Sterling Holidays — non refunding downpayment

Sterling holidays i am Dr ANEESH with sterling holidays I'd 1218455 and application id of[protected]...it's one kind of cheating company with one of the worst service from the costumer care centre both at chennai and Cochin...their sales people wash off their hands after putting you into this membership...after taking of membership I had asked for cancellation of my membership after 15days of entrollment and they were not ready to pay back the specified refund of downpayment...and even they tried to withdraw with first emi cheque in spite of repeated request for cancellation of membership by mail and phone calls...it's clearly mentioned in the undersigned application that cancellation between 11-60 days deducting 25% cancellation fee remaining full downpayment has to be refunded...I had paid 22193INR as down payment...so there is a real fowl play in this regard and Shivkumar and Manu sales excecutives from Kerala had not helped in this regard and just washed off their hands...it's purely cheating company with curled trained staffs in office to deal with the coustomer service lounge.never opt for their holiday packages .inorder to understand their service quality u should ask for cancellation.then they will make you walk behind them without giving back the specified amount in application form.from January 16th am behind them for cancellation.till now they have not cancelled my application...what is there so much for one month waiting to cancel an application...service is atrocious...