Sterling Holidays Resorts — 7 reminders for refund. emails attached. no reply and no refund

Address:

Chennai, Tamil Nadu

A total of 7 reminders have been sent. See Mails below. Customer ID: 1216167.
Have written to Mr. Manavalan regarding unexplained deductions as follows:

1. Not received any "Resort vouchers" which are said to have been issued to me for Rs.3000/- . Also, I did not get any white goods for Rs.9560/-;

2. Had fully paid up the product costs in 2016 itself which included service tax "in full".
This was well before GST came into existence in July 2017. Hence, GST is not applicable in my case and the cancellation fees should be calculated on the actual product cost paid by me with service tax, and not on the post GST revised product cost. Requesting you not to deduct the Resort voucher cost of Rs.3000/- since I had not received the same and, therefore not, availed.

So, when am I going to get my refund money? Or, do you want me to copy this mail to Twitter, Facebook, and finally to the Court of law?

Please refund the money due as follows:

Principal: Rs. 95, 927 (as per Sterling Calculations)
Add: Wrong deductions applied by by Sterling Holiday as per their calculations:

1. Resort Vouchers Not Received : Rs. 3, 000
2. White Goods Not received : Rs. 9, 560
3. Difference in cancellation fees wrongly calculated: (Rs. 2, 36, 635 less Rs. 2, 15, 268) = Rs. 21, 367.

A. Principal as per our calculations : Rs. 129, 854
B. GST : Rs. 45, 586

Total to be refunded IMMEDIATELY : Rs. 1, 75, 440.

Note to Point 3 above:
Please rectify the error in cancellation fee calculation to reflect the percentage on actual product cost collected from me. Accordingly, cancellation fee even as per your cited clause 12 a iii is Rs.2, 15, 268 and not as calculated by you, i.e., Rs. 2, 36, 635

Gauri ( membership ID: 1216167)

Email Reminders supporting claim made above:

To: "[protected]@sterlingholidays.com" ; "anusha.[protected]@sterlingholidays.com"
Sent: ‎Friday‎, ‎04‎ ‎January‎ ‎2019‎ ‎18‎:‎16‎:‎45‎ ‎IST
Subject: 6th reminder - request for cancellation - Customer ID: 1216167 [ ref:_00D301GMTQ._5000c1hIbsi:ref ]

My mails of 18th November 2018, 21st November 2018, 24th November 2018, 1st December 2018, 15th December 2018 and now 4th January 2019...

When will I get the product cost refunded ???????. Kindly refund the amount paid by me in full, without further delay.

Regards
Gauri

On 15 Dec 2018 12:47 pm, gauri venkatesan wrote:
Dear Ms.Anusha,

Further to my mails of 18th November, 21st November, 24th November, and 1st December 2018, I once again request you to refund me the membership charges paid by me. Kindly let me know when I can get the payment.

Thanks and Regards
Gauri ( Customer id 1216167)

----- Forwarded message -----
To: Feedback Sterling ; anusha.[protected]@sterlingholidays.com
Sent: ‎Saturday‎, ‎01‎ ‎December‎ ‎2018‎ ‎15‎:‎16‎:‎47‎ ‎IST
Subject: Re: Reference to your Customer ID: 1216167 [ ref:_00D301GMTQ._5000c1hIbsi:ref ]

Dear Ms.Anusha,

Ref: Customer id : 1216167

It was nice talking to you today. With reference to the discussion on the refund for cancellation of membership, I wish to assure you that till date I have not received any "Resort vouchers" which are said to have been issued to me for Rs.3000/- . Also, I did not get any white goods for Rs.9560/-

I would also like to reiterate that I had fully paid up the product costs in 2016 itself which included service tax also in full.
This was well before GST came into existence in July 2017. Hence, GST is not applicable in my case and the cancellation fees should be calculated on the actual product cost paid by me with service tax, and not on the post GST revised product cost. Requesting you not to deduct the Resort voucher cost of Rs.3000/- since I had not received the same and therefore not availed.

I am constrained to exit from the VO plan membership only due to family exigencies and so I request you to kindly consider a higher refund percentage than 40% and to initiate the refund process at the earliest.

Warm Regards
Gauri ...

On ‎Monday‎, ‎26‎ ‎November‎ ‎2018‎ ‎14‎:‎41‎:‎55‎ ‎IST, Feedback Sterling wrote:

Dear Ms. Gauri...,

Greetings from Sterling Holidays!

Further to our discussion, Please find the below Chennai branch office contact detail for your reference,

Sterling Holidays resorts Ltd,

Contact Person : Ms. Anusha

9th Floor, PM Towers,

37 Greams Road,

Thousand Lights, Chennai - 600006.

Landmark: Opp. Hotel Sea Shell, Next to MRF

Phone:[protected]/802/801

In case of any further queries, please do not hesitate to get back to us. You can write to us at [protected]@sterlingholidays.com.

Warm Regards,

Manavalan.D

Sterling Holiday Resorts Ltd, Purva Primus, 4th floor, No. 236 Okhiyampettai, Old Mahabalipuram Road, Thoraipakkam, Chennai - 600097, India | Log on to www.sterlingholidays.com for reservations, feedback and other holiday related queries | Call us at[protected] /[protected] | Our business timings is from 9.30 am to 5.30 pm, Monday to Saturday. We are closed on Sundays | Email for holidays to [protected]@sterlingholidays.com and for any queries or concerns write to [protected]@sterlingholidays.com |

[protected] Original Message[protected]

Sent: 24/11/2018 11:04 PM
To: [protected]@sterlingholidays.com
Cc: anusha.[protected]@sterlingholidays.com
Subject: Re: Reference to your Customer ID: 1216167 [ ]

Dear Mr. Manavalan,

1. The product cost payment was collected from me BEFORE the GST application.
Please rectify the error in cancellation fee calculation to reflect the percentage on actual product cost collected from me. Accordingly, cancellation fee even as per your cited clause 12 a iii is Rs.215268 and not as calculated by you.
You cannot levy cancellation fee on a product cost including taxes which was NOT applicable when I purchased it.

2. Please clarify what is “ Bonus night” Rs.4800
3. Please clarify what is “ white goods” Rs.9560 - what were these ??
4. Please clarify what is “Resort voucher” Rs.3000 - when was this given ?

You are once again requested to please refund the full amount fairly.

Regards
Gauri ...

On 21-Nov-2018, at 17:36, Feedback Sterling wrote:

Dear Ms. Gauri...,

Greetings from Sterling Holidays!

We have received your request for cancellation of your membership and are concerned that you wish to opt out of your membership.

With regard to your email, We regret to inform you that as per the terms clause 12a(iii) of your membership there would be partial refund applicable towards cancellation of your membership. Please find the below calculation for your reference,

In view of the large amount you stand to lose, we once again urge you to reconsider your decision to cancel the membership.


Should you at any time in future, reconsider your decision, we shall be happy to welcome you back to the Sterling family.


In case of any further queries, please do not hesitate to get back to us. You can write to us at [protected]@sterlingholidays.com.

Warm Regards,

Manavalan.D

Sterling Holiday Resorts Ltd, Purva Primus, 4th floor, No. 236 Okhiyampettai, Old Mahabalipuram Road, Thoraipakkam, Chennai - 600097, India | Log on to www.sterlingholidays.com for reservations, feedback and other holiday related queries | Call us at[protected] /[protected] | Our business timings is from 9.30 am to 5.30 pm, Monday to Saturday. We are closed on Sundays | Email for holidays to [protected]@sterlingholidays.com and for any queries or concerns write to [protected]@sterlingholidays.com |

[protected] Original Message[protected]

Sent: 21/11/2018 11:50 AM
To: [protected]@sterlingholidays.com
Subject: Re: Reference to your Customer ID: 1216167 [ ]

Dear Mr. Manavalan,

With reference to the discussion today,
Please let me know the “ terms of membership according to which only partial refund is possible “ on cancellation of membership and if so, what is the method of calculation specified therein.

Regards
Gauri ...

On 20-Nov-2018, at 12:13, Feedback Sterling wrote:

Dear Ms. Gauri...,

Greetings from Sterling Holidays!

We have received your request for cancellation of your membership and are concerned that you wish to opt out of your membership.

Further to our discussion, We regret to inform you that as per the terms of your membership there would be partial refund applicable towards cancellation of your membership.

In view of the large amount you stand to lose, we once again urge you to reconsider your decision to cancel the membership.

Should you at any time in future, reconsider your decision, we shall be happy to welcome you back to the Sterling family.

In case of any further queries, please do not hesitate to get back to us. You can write to us at [protected]@sterlingholidays.com.

ref:_00D301GMTQ._5000c1hIbsi:ref

My mails of 18th November 2018, 21st November 2018, 24th November 2018, 1st December 2018, 15th December 2018 and now 4th January 2019...

When will I get the product cost refunded ???????. Kindly refund the amount paid by me in full, without further delay.

Regards

gauri ...
Sun, Jan 13, 7:33 PM
to Sterling, anusha.[protected]@sterlingholidays.com

REMINDER 7