[Resolved] Sterling Holidays Resorts — annual amenity charges

kans@123

from Jammu, Jammu and Kashmir

Address:

Chennai, Tamil Nadu, 160055

My customer no is 57222 and i have a sterling timeshare since 1995 ie nearly 28 years under the 99years lease agreement. I have utilised the services of the company only twice or thrice. My observations areas under:
(A) aac started by company is a breach of trust with customers, specially customrs who are more than 20yrs old.
(B) aac being charges at exhorbitant rates.
(C) no efforts by the company to facilitate customers to go on holidays.
(D) hundreds of calls recd to pay outstanding aac. Each executive told to resolve issue of waiver of aac with top management of company or some decisonmaker to call back but no such call recd.
My requirement:waive off aac for more than 20 year old customers who have bought the older product ie 99years timeshare.
My mob no and email id are available with the company if they wish to respond.

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May 27, 2018

Complaint marked as Resolved

Sterling Holidays Resorts customer support has been notified about the posted complaint.

Verified Support

Apr 18, 2018

Sterling Holidays Resorts Customer Care's response Dear [protected]@123,

There seems to be a problem in the connection as we have been unable to get through when we tried contacting you on your number. Kindly verify the number or provide an alternate one so that we can resolve the issue you are facing at the earliest. Thank you for your patience and cooperation.

Sincerely,
Member Relations - Sterling.

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Comments

ddrawal

Sterling resorts have no ethics and are trying to fleece the old customers with 99 years lease. They have not honoured the agreement. They don't intend to.

They remain non connectable and only want annual charges.

Sterling Holidays Resorts Customer Care's response, Sep 15, 2020

Verified Support

Dear Ddrawal,

We regret to know of your concerns. Please share your contact number to [email protected] so that we may discuss and resolve your issues at the earliest.

Sincerely,
Member Relations - Sterling.

Krishan Chandra Bhargava

I am Sr.Citizen and Sterling member since 1995 and regularly paying ACC now amount isRs.6243/- i request to waive off ACC charges for Sr. Citizen. MY self KRISHAN CHANDRA BHARGAVA CUSTOMER ID;17785 .