[Resolved] Sterling Holidays Resorts — cancellation of membership application and make a refund | |||
Dear sir/ Madam, My name is Prashant Agarwal and the Reference Number for my query is 03555748. I have applied for Sterling Holidays Membership (White 770) at Prem Ford Agra Promotions through Mr. Guru Datt Rana and Mr. Ayush Saxena on 14th March 2018. I Have Paid the initial amount 12.5% (43738/-) through my Debit Card and two cheques on 14th March 2018 in favour of Sterling Holiday Resort for which I got a confirmation of Payment call from phone no.[protected]. On 16th March I have mailed to feedback ID to stop the process of membership, due to some unfortunate financial issues it is not possible for me to continue the membership. I made it clear that the cheques given to submit for membership will not be processed by bank due to debit restrictions. I have made several calls to costumer care about all of above. Every time they told me that my application is in process. later on, I come to know that your office has submitted a cheque in bank for process. On the second day of payment, I have made verymuch clear that i dont want to take the membership and not to submit the cheque for processing still the office has submitted the cheque. After one month of processing still I dont know the status of complaint. I request you again not to process my application for membership in Sterling Holidays and return the amount 43738/- as soon as possible. i hope you will cooperate in this matter. thanking you. Prashant Agarwal Was this information helpful? | |||
May 25, 2018 Complaint marked as Resolved Sterling Holidays Resorts customer support has been notified about the posted complaint. Verified Support Apr 24, 2018 Sterling Holidays Resorts Customer Care's response Dear Prashant, We sincerely regret the inconvenience caused to you and would like to inform you that your refund has been initiated. It should reflect in your account in a couple of days. Thank you for bearing with us. Sincerely, Member Relations - Sterling. | |||
 3 Comments | |||
Comments
problem has not not yet been resolved
Hello Sterling,
I am badly cheated by your officials Akit Bhola and Gaurav Chhabra. I joined your seminar at Sayaji Hotel - Indore during October 2018 and decided to take the membership of your company as these people gave me so attractive offers and they never clear me about the maintenance charges that your company takes yearly. I was in impression that I only have to pay Rs. 3, 65000/- (approx.) for my complete 25 years of holiday accommodation. As soon as I got to know about yearly maintenance charges, I denied to continue and asked to cancel my membership but your official Akit Bhola and Gaurave Chhabra told me that membership will be cancelled only when my membership ID will be generated and for that I need to accept the welcome call.
As they guided I have accepted the Welcome call and asked them to process for cancellation. They again said they are working for it but I got not positive response from them.
I decided to go to Indore located Sterling office and there I got to know that Ankit Bhola have resigned.
Now, I am so tired of going to that office and following Sterling manager and leads about my cancellation and return me my money but they all are so rude and not behaving well.
Your representative also told me that my next instalment will deduct on Feb-2019 but they have deducted it in Dec-2018 the total amount that I lost in sterling is of Rs 75000/-.
Please if anyone have little humanity at this STERLING HOLIDAY company then kindly guide me in right way so that I can get my money back.
I am so frustrated by the behaviour of your officials at Indore office.
Please HELP ME. I really need my money back as I am going through really bad financial condition currently.
Kindly help me.
I am also selecting No Rating option as my experience with Sterling is worst. Is there anyone who can change my thoughts about this company?
Regards,
Ekta
I am badly cheated by your officials Akit Bhola and Gaurav Chhabra. I joined your seminar at Sayaji Hotel - Indore during October 2018 and decided to take the membership of your company as these people gave me so attractive offers and they never clear me about the maintenance charges that your company takes yearly. I was in impression that I only have to pay Rs. 3, 65000/- (approx.) for my complete 25 years of holiday accommodation. As soon as I got to know about yearly maintenance charges, I denied to continue and asked to cancel my membership but your official Akit Bhola and Gaurave Chhabra told me that membership will be cancelled only when my membership ID will be generated and for that I need to accept the welcome call.
As they guided I have accepted the Welcome call and asked them to process for cancellation. They again said they are working for it but I got not positive response from them.
I decided to go to Indore located Sterling office and there I got to know that Ankit Bhola have resigned.
Now, I am so tired of going to that office and following Sterling manager and leads about my cancellation and return me my money but they all are so rude and not behaving well.
Your representative also told me that my next instalment will deduct on Feb-2019 but they have deducted it in Dec-2018 the total amount that I lost in sterling is of Rs 75000/-.
Please if anyone have little humanity at this STERLING HOLIDAY company then kindly guide me in right way so that I can get my money back.
I am so frustrated by the behaviour of your officials at Indore office.
Please HELP ME. I really need my money back as I am going through really bad financial condition currently.
Kindly help me.
I am also selecting No Rating option as my experience with Sterling is worst. Is there anyone who can change my thoughts about this company?
Regards,
Ekta
Sterling Holidays Resorts Customer Care's response, Jan 25, 2019
Verified Support
Dear Ekta,
We hope our executive has contacted you and resolved your query. Thank you.
Sincerely,
Member Relations - Sterling.
We hope our executive has contacted you and resolved your query. Thank you.
Sincerely,
Member Relations - Sterling.
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Citi Tower, No.7, 3rd Cross Street, Kasturba Nagar, Adyar, Chennai, Tamil Nadu, India - 600020
there was a call to my wife in the month of march 2018 from sterling holidays by mr. gaurav kumar saying that she has been selected to get some holiday free offers. we both went there but there they started selling their product with lots of offer like free coupon, with easy payment terms (EMI) with flexibilty of payment. considering that we purchased a plan with downpayment of 27000 and all documentations has been done with 1 day by them considering their year end of march 31st. we discussed all possible terms and conditions and even they said that in future if we want we can cancel the membership. till date we have paid more than 54, 000. we have been allocated a customer service manger Mr. Parmesh from Raipur region.
after getting membership, we tried to arrange a visit but they said that only after payment of 6 installments we can avail service, then we tried using free coupon, which they denied on the ground that free coupon can be used after 3 months. then after 3 months we contacted them, then they said at some places rooms are not available and at some places its off seasons.
considering the kind of their service response we decided to cancel the membership and we called them but at this time their behaviour was too rude, saying they will not pay a single penny, when i told them that their representative have told us that cancellation can be done in future. even he with rough tone asked me to give them proof. and said " do whatever you want to do, you will not get any refund".
We are deeply concerned about your feedback and would like to assist you regarding any issue your are facing. Kindly inbox us your contact details so that we can get in touch with you. You can also mail your contact details to [email protected]
Sincerely,
Member Relations - Sterling.