[Resolved]  Sterling Holidays Resorts — cancellation of membership (hussain changed stand within 5 hours)

Address:

400095

Mr. Mohammad hussain came to my office to explain me the membership. We we're discussing in the evening, while selling membership, he clearly stated that if i want to cancel the membership then i will receive 100% refund within 15 days. He also insisted, that if amount is not debited, he will not be able to provide offer. He said same multiple times and although i was telling him to do the payment tomorrow, he insisted multiple times to do now as offer will not be available next day. He also shown me that 100% of payment will be refunded if cancelled within 10 days of booking. Now within 5 hours he is changing his statement and saying that there are some issues w. R. T. Cancellation.

So, i am cancelling the same as my wife is not approving the same, which i informed mohammad hussain multiple times. So, kindly process the 100% refund.

Application code is 034158 as given by you.

If not taken proper action, then let me know, where i should escalate the matter to have my refund back.

This is really bad sales and marketing policy of saying something and changing statement within 5 hours.

Very bad experience.

My appr code is 034158, where i was debited r's.128065 from my hdfc credit card.

Please do the needful immediately.

Thanks

With regards,

Pritesh shah
Pritesh. Shah. [protected]@gmail.com

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