Sterling Holidays Resorts — Cancellation of vacation ownership plan and process for refund

Dear Team,
I have submitted the written notice for cancellation on 20th Jan 2016 on mail but no response received . Because of my financial problems i can not continue the membership so i have decided for cancellation . This is really pathetic your customer service is very poor. 6 years has been gone but my amount is not refunded till date. Requested you kindly refund my money as per policy otherwise i will be move on consumer forum . Related details is on below mail:-
Customer No- 1213224
Product- SHVOP
Mo- [protected]
Customer Name- Ajay singh Gaharwar
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    Sterling Holidays Resorts Phone
    +91 44 3357 3300
    Sterling Holidays Resorts Address
    Citi Tower, No.7, 3rd Cross Street, Kasturba Nagar, Adyar, Chennai, Tamil Nadu, India - 600020
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