| Address: | New Delhi, Delhi, 110035 |
I booked a sterling agra resort for 2 days on 26&27 january via voucher number. 032-m[protected]. On reaching at destination i was informed that due to overbooking i can't be given room and would be accommodated in another hotel nearby. The room in another hotel were unclean with poor standards. On refusing to accept i was threatened to do as i may with no other option available. (It being an extended weekend). Ur guest relations officer at the premises (Mr sultan) clearly shrugged the responsibility with the plea that he had already informed the central office and it was a mistake on there end.
Please answer my following queries
- why was the hotel overbooked when i had a confirmed reservation 1 month in advance with customer care executive mentioning that tyey have plenty of rooms available (I have his recording saved)
- why was i not informed of the overbooking status in advance when you called 1 week earlier to confirm my travel plans
- why was the alternative accommodation not at par or better, as promised in ur terms and conditions or is a standard practice world wide
- how will you compensate for the mental agony and embarrassment caused to me and my family.
-how can u ask for utility charges of sterling when the alternate accommodation mrp of room is less than ur per day utility charges
- why i should not take u to a consumer court for deficiency in services and deliberate non disclosure of facts
Dr ankur mittal s/o dr asha mittal
Membership no. 22319
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