This is Rajesh Shah and my membership no. is 95276.
This is with reference to the telephonic talk I had with your call centre executive concerning booking in respect of 3 rooms at Sterling Mount Abu with check in on 30/12/19 and check out on 1/1/2020.
As required I am sending the copy of aadhar card of my daughter Rajvi Shah wherein my name is also mentioned.
I have been told that only one room is presently available and the other two rooms would be put under waitlisted and this is blocked and confirmation will be issued on receipt of the proof and I am sending the proof to you.
While presently I accept one room for the other two rooms I need to state as under :
1. I am entitled to a two bed room apartment and so two compact rooms, if a two bed room apartment is not there in the resort.
2. I tried to do the booking on 01/09/2019 -for booking 3 rooms at Mount Abu Resort online with check in on 30/12/19 and check out on 1/1/2020. However, the website was not allowing the check out on 1/1/2020 at that point of time.
I tried to do the booking on 02/09/2019 at 8.00 a.m. but even then the same thing was repeated and no check out was allowed on 02/09/2019.
3. I sent a mail on 30/9/2019 and also today morning for the booking on [protected]@sterlingholidays.com for this booking and informed that how can a website show WL against guest rooms and compact rooms when the booking opens only on 02/9/2019 and I logged in at 12.00 a.m. and 8.00 a.m. on
02/09/2019 for the said booking?
4. This means that the rooms are allotted to outsiders to earn more money and members are not allotted the entitled rooms (As indicated I am entitled to two bed room apartment and so two compact rooms.) 5. This is not acceptable and I would take this matter to the news papers, Instagram, face book and also to consumer court at Ahmedabad if this booking is not accepted which you may please note.
Rajesh Shah
Membership No. 95276
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