Sterling Holidays Resorts — Excess AAC charges

Address: 4th Floor, Purva Primus, 236, Rajiv Gandhi Salai, Okkiyampettai, Vivekananda Nagar, Chennai, Greater Chennai, Tamil Nadu 600097

I'd like to formally lodge a complaint regarding my Sterling Resorts VTS membership. My customer number is 28584, and I have been a member of Sterling Timeshare since 1994 under a 99-year lease agreement. Regrettably, I have only utilized the services of the company only 2to 3 times in the past 32 years.

I would like to highlight the following concerns:

a) The Annual Additional Charges (AAC) introduced by the company represent a breach of trust, especially for customers who signed up over 32 years ago.
b) The AAC is being charged at exorbitant rates, with an interest of 18% per annum on pending dues. This claim is baseless as the original agreement did not mention AAC charges.
c) Double Charging: In addition to AAC charges, Sterling Resorts also charges for room occupancy.
d) The AAC charges plus the daily room occupancy fees negates membership benefits, as walk-in customers (non-members) have to pay hardly a 10% premium.
e) Lack of Facilitation: There has been no effort by the company representatives to facilitate holidays for customers.
f) AAC charges should not be levied for years in which holidays are not taken.
G} The rooms are like dungeon and like pigeon holes.

In light of these issues, I request Sterling Resorts to waive the AAC charges for customers who signed up before the year 2000 under the 99-year timeshare agreement.

I am reachable on [protected] or via email at b.[protected]@gmail.com. Thank you.

Sincerely,
Srinivasan