Sterling Holidays Resorts — Fraud by sale executive paras shah

Customer ID:1245234
It was commited that my refund to be initiated in month of April but due to lockdown. It was delayed and till date not made any payment . I am chasing for my money from last one year . As your sales executive paras shah swiped my card without informing me and later on insited to do onetime holiday or he will lose his job . Stop fooling people and please give my money back. I am now tired of calling to sterling holidays customer care every day. please provide resolution Asap.